Luxury Watch Client Advisor - Madrid (Temporary)

Compagnie Financière Richemont SA; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Panerai seeks a skilled Client Advisor to join our Madrid boutique on a temporary contract. You will embody the Panerai spirit, delivering an exceptional client experience and building long-term relationships with a discerning international clientele.

You will drive commercial performance by sharing in-depth product storytelling, managing clienteling activities, and collaborating with the Boutique Director to maximize opportunities across in-store and digital channels, including virtual

Qualifications

• Experience in luxury retail, ideally watchmaking or premium categories.
• Strong ability to hit and exceed sales targets.
• Excellent interpersonal skills and ability to build lasting client relationships.
• Proactive, entrepreneurial approach with ownership of results.
• Confident storytelling about high-end products to an international clientele.
• Genuine interest in Panerai and luxury goods; experience in CRM and remote/digital presents.

Responsibilities

• Achieve and exceed individual sales targets while developing your sales pipeline.
• Identify and convert opportunities, working with the Boutique Director on high-potential clients and special requests.
• Demonstrate strong product knowledge and convey Panerai’s history and identity.
• Build a portfolio of loyal, high-potential clients through proactive clienteling.
• Deliver a seamless 360° client experience across in-store, digital and remote interactions, including virtual presentations.
• Ensure accurate CRM data capture and handle client and after-sales requests professionally.
• Represent Panerai with professionalism and elegance during boutique events and client experiences.
• Collaborate with the Boutique team on stock management, inventory counts and Maison standards.

Skills

Luxury retail experience

Sales targets achievement

Client relationships

CRM knowledge

Product storytelling

Interpersonal skills

Tools

CRM software

Job description

Panerai seeks a skilled Client Advisor to join our Madrid boutique on a temporary contract. You will embody the Panerai spirit, delivering an exceptional client experience and building long-term relationships with a discerning international clientele.

You will drive commercial performance by sharing in-depth product storytelling, managing clienteling activities, and collaborating with the Boutique Director to maximize opportunities across in-store and digital channels, including virtual