Luxury Real Estate Client Concierge Madrid

Dils Lucas Fox; Madrid; Presencial; EUR 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Job Security

Competitive Compensation

Time Off — 23 days + 2 personal days

Personal Development — language clases

Perks platform discounts

Training and onboarding

Collaborative international team

Descripción de la vacante

Dils Lucas Fox in Madrid seeks a Client Relations Agent to engage both national and international clients across luxury Living & Residential sectors. You will respond to inquiries, prequalify leads, reactivate accounts, and coordinate with sales teams to ensure a seamless client journey.

The role emphasizes strong communication in Spanish and English, a sales mindset, adaptability, and teamwork within a dynamic, international environment.

Formación

• Experience in inbound sales, customer service, or client relations is a plus.
• Fluency in Spanish and English essential; other languages are valued.
• Excellent written and verbal communication with a professional demeanor.
• Sales-minded and goal-driven attitude for a sales-driven environment.
• Thrives in a fast-paced, dynamic setting.
• Collaborative and eager to contribute to team success.

Responsabilidades

• Respond to inbound inquiries from national and international clients via phone, email, and digital channels.
• Prequalify leads by understanding property needs and preferences.
• Reactivate client accounts and identify opportunities for tailored property recommendations.
• Collaborate with sales agents to ensure smooth handoffs and a seamless client experience.
• Maintain accurate records of client interactions in the CRM system.
• Stay updated on property portfolio and market trends to guide clients.

Conocimientos

Customer service

Bilingual Spanish/English

Strong communicator

Sales driven

Adaptable

Team player

Descripción del empleo

Dils Lucas Fox in Madrid seeks a Client Relations Agent to engage both national and international clients across luxury Living & Residential sectors. You will respond to inquiries, prequalify leads, reactivate accounts, and coordinate with sales teams to ensure a seamless client journey.

The role emphasizes strong communication in Spanish and English, a sales mindset, adaptability, and teamwork within a dynamic, international environment.