Luxury Housekeeping Team Lead – Rooms Division

Four Seasons Hotels and Resorts; Madrid; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Staff Accommodation

Dry Cleaning for Uniforms

Vacation days

Private Health Insurance

Employee Meals

Job summary

Four Seasons Hotel Madrid is seeking an Assistant Housekeeping Manager to join our team. Reporting to the Director of Housekeeping, this role supports daily operations, leads Supervisors and House Attendants, and ensures guest rooms meet Five-Star standards.

The ideal candidate has Rooms Division or Housekeeping Management experience in a large luxury hotel, strong leadership, and the ability to build relationships with guests, suppliers, and colleagues.

Qualifications

• Experience in Rooms Division or Housekeeping Management in a large hotel.
• Strong leadership and relationship-building skills.
• Fluent in English and Spanish; legal right to work in Spain.
• Able to work rotating shifts including mornings and evenings.

Responsibilities

• Manages a team of Supervisors, Room Attendants and House Attendants responsible for cleaning and upkeep of a specific area; interviews, trains and schedules staff.
• Ensures smooth daily operation of Housekeeping and Valet departments.
• Schedules daily work and monitors progress; inspects rooms and coaches staff to correct deficiencies.
• Demonstrates leadership presence for guests, employees and suppliers.
• Achieves high standards of cleanliness by collaborating with outsourced staff and internal supervisors.
• Liaises with engineering, outsourced laundry and front office to deliver optimal performance.

Skills

Leadership

Staff Management

Training & Coaching

Scheduling

Performance Evaluations

Communication

Stock Control

Vendor Liaison

Quality Assurance

Job description

Four Seasons Hotel Madrid is seeking an Assistant Housekeeping Manager to join our team. Reporting to the Director of Housekeeping, this role supports daily operations, leads Supervisors and House Attendants, and ensures guest rooms meet Five-Star standards.

The ideal candidate has Rooms Division or Housekeeping Management experience in a large luxury hotel, strong leadership, and the ability to build relationships with guests, suppliers, and colleagues.