Luxury Hospitality Sales Lead (Assistant Director)

Mandarin Oriental Group; Son Caliu; On-site; EUR 70,000 - 110,000; Full time

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking an Assistant Director of Sales to join the Sales Team. Based at the hotel, you will drive revenue growth, strengthen market share, and expand awareness across luxury segments.

Reporting to the Director of Sales, you will cultivate key relationships, develop business opportunities, and lead the sales team in executing the commercial strategy across local and international luxury travel markets.

Qualifications

• Previous experience in a senior sales or sales management role within luxury hospitality.
• Strong understanding of luxury travel, corporate, leisure, and key account management segments.
• Proven ability to develop business opportunities and achieve revenue targets.
• Collaborative leadership style, with the ability to motivate and support team members.
• Ability to thrive in a fast-paced and dynamic environment.
• Fluency in English is essential; Spanish and additional languages are advantageous.

Responsibilities

• Developing and maintaining strong relationships with existing and prospective clients to drive revenue growth and increase market share.
• Identifying, targeting, and securing new business opportunities across assigned market segments.
• Supporting the Director of Sales in the implementation of the hotel's commercial strategy and annual sales plan.
• Analysing account performance, market trends, and competitor activity to identify opportunities and recommend strategic actions.
• Planning, organising, and participating in sales calls, client meetings, familiarisation trips, site inspections, and hosted events.
• Representing Mandarin Oriental, Punta Negra, Mallorca, at trade shows, industry events, and networking functions.
• Building long-term partnerships with key accounts across different segments, groups, corporate, leisure, travel trade, and luxury consortia.
• Managing lead generation, qualification, conversion, and follow-up to maximise revenue opportunities.
• Preparing compelling presentations and proposals that communicate the unique positioning and experiences of Mandarin Oriental, Punta Negra, Mallorca.
• Ensuring all account activity, client interactions, and sales opportunities are accurately maintained within company systems.
• Collaborating closely with Revenue Management, Marketing, Reservations, and Operations teams to deliver commercial objectives.
• Acting as a brand ambassador and consistently upholding the values and service philosophy of Mandarin Oriental Hotel Group.

Skills

Relationship-building

Negotiation

Influencing

Commercial acumen

Analytical capabilities

Communication skills

Presentation skills

Organization / detail-oriented

Job description

Mandarin Oriental Punta Negra, Mallorca is seeking an Assistant Director of Sales to join the Sales Team. Based at the hotel, you will drive revenue growth, strengthen market share, and expand awareness across luxury segments.

Reporting to the Director of Sales, you will cultivate key relationships, develop business opportunities, and lead the sales team in executing the commercial strategy across local and international luxury travel markets.