Luxury Fleet Butler Experience Lead

Mindmatch

Alcobendas

Presencial

EUR 50.000 - 75.000

Jornada completa

14 días+

Generador de candidaturas

Una candidatura completa en un minuto: currículum y carta de presentación adaptados, listos para enviar.

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Descripción de la vacante

MindMatch en Alcobendas, Comunidad de Madrid, busca un Fleet Butler Experience Manager para liderar y elevar el servicio de mayordomos a nivel de flota. Se exige experiencia mínima de 3 años en puestos directivos/operativos en hoteles de lujo, cruceros u sector relacionado.

La persona viajará ampliamente por la flota y gestionará la carga de trabajo de forma remota, impartiendo formaciones y sesiones para todos los niveles, fomentando un equipo de housekeeping dinámico y un servicio altamente

Formación

Minimum 3 yrs of front of house managerial/operational experience in luxury hospitality or related field.
Ability to travel extensively across the fleet and self-manage workload remotely.
Ability to conduct training sessions at all levels including one-on-ones and large groups.
Flexibility to manage and direct a dynamic housekeeping operation amid changing environments.
Excellent fluent English (verbal and written).

Responsabilidades

Elevates and advances Butler service standards fleet-wide.
Drives consistency in refined, intuitive, and highly personalized service delivery.
Strengthens the professional identity, confidence, and capability of Butler teams.
Ensure consistent delivery of highly personalized, anticipatory, and professional service.
Provide clear, constructive, and actionable feedback to individuals and teams.
Deliver workshops, onboarding support, masterclasses, and service refresh sessions.