Fleet Butler Experience Manager

Mindmatch; Alcobendas; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

MindMatch en Alcobendas, Comunidad de Madrid, busca un Fleet Butler Experience Manager para liderar y elevar el servicio de mayordomos a nivel de flota. Se exige experiencia mínima de 3 años en puestos directivos/operativos en hoteles de lujo, cruceros u sector relacionado.

La persona viajará ampliamente por la flota y gestionará la carga de trabajo de forma remota, impartiendo formaciones y sesiones para todos los niveles, fomentando un equipo de housekeeping dinámico y un servicio altamente

Formación

• Minimum 3 yrs of front of house managerial/operational experience in luxury hospitality or related field.
• Ability to travel extensively across the fleet and self-manage workload remotely.
• Ability to conduct training sessions at all levels including one-on-ones and large groups.
• Flexibility to manage and direct a dynamic housekeeping operation amid changing environments.
• Excellent fluent English (verbal and written).

Responsabilidades

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams.
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Conocimientos

Front of house management

Travel readiness

Training sessions

Housekeeping operations

English fluency

Descripción del empleo

Fleet Butler Experience Manager MindMatch Alcobendas, comunidad de madrid, Spain

Descripción del trabajo

Qualifications:

• Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
• Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
• Ability to conduct training sessions at all levels including one on ones and large groups.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.

operation by navigating through a changing work environment.

• Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.

Duties and Responsibilities:

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams. xkdbapo
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.