Luxury Client Care Manager

Geneve 1989; Las Palmas de Gran Canaria; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Incentives on top of salary

Ongoing training on luxury brands

Office in the south of Gran Canaria

Descripción de la vacante

Geneve 1989 in Gran Canaria seeks a client care professional to join our on-site luxury team. You will work with international clients, learning the world of high-end watches and jewelry, and guide the full client journey from first conversation through fulfillment and after-sales.

This role offers a real path to grow in luxury, a fixed salary with incentives, ongoing training on premium brands, and an office in the south of Gran Canaria.

Formación

• Experience in a customer support role.
• Fluent English and Spanish.
• Based in Gran Canaria, with the ability to commute daily to our office in El Tablero, Maspalomas.
• Additional languages such as German, French, or a Nordic language.
• Confidence with digital tools and online communication.
• A proactive, organized, and detail-driven mindset.

Responsabilidades

• Advise and sell to clients across phone, video call, WhatsApp, live chat, and email.
• Guide customers to the watch or piece of jewelry that is right for them.
• Follow up on leads and close sales with confidence.
• Coordinate shipments from start to finish.
• Handle client concerns with care, discretion, and professionalism.
• Manage customer reviews and craft thoughtful responses.
• Work hand in hand with the boutique team to deliver a seamless omnichannel experience.
• Make our CRM and digital tools part of your daily rhythm.

Conocimientos

Customer support experience

Fluent English

Fluent Spanish

Gran Canaria resident

German or French

Digital tools

Descripción del empleo

We are reimagining what luxury e-commerce can be, taking the warmth, expertise, and personal attention of a world-class boutique and recreating it for international clients wherever they are in the world. This is a rare chance to shape a client care department from the ground up and to play a defining role in a project with extraordinary potential.

This is an on-site, full-time position. We are not considering remote or hybrid applicants. You must live within commuting distance of El Tablero, Maspalomas

If you have customer support experience and the ambition to grow in the luxury industry, this is your moment. You will work directly with international clients, learn the world of high-end watches and jewelry from the inside, and build the expertise to lead the entire client journey, from the first conversation through to fulfillment and after-sales.

This is more than a Client Care role. It is the opportunity to build something, to grow alongside it, and to help write the next chapter of a brand with real momentum.

What you will do

• Advise and sell to clients across phone, video call, WhatsApp, live chat, and email
• Guide customers to the watch or piece of jewelry that is right for them
• Follow up on leads and close sales with confidence
• Coordinate shipments from start to finish
• Handle client concerns with care, discretion, and professionalism
• Manage customer reviews and craft thoughtful responses
• Work hand in hand with the boutique team to deliver a seamless omnichannel experience
• Make our CRM and digital tools part of your daily rhythm

What you bring

• Experience in a customer support role (essential)
• Fluent English and Spanish (essential)
• Based in Gran Canaria, with the ability to commute daily to our office in El Tablero, Maspalomas (essential)
• Additional languages such as German, French, or a xqysrnh Nordic language (a valuable plus)
• Confidence with digital tools and online communication
• A proactive, organized, and detail-driven mindset

What we offer

• A genuine path to grow into in the luxury industry
• Full-time contract
• A fixed salary plus incentives
• Ongoing training on the world's finest watch and jewelry brands
• A culture that believes in your potential and pushes you to reach it
• Offices in the south of Gran Canaria

If you are ready to turn your customer support experience into a career in luxury, and to help us build something exceptional, we would love to meet you.