Luxury Client Advisor: Elevate Experiences & Sales

LVMH Group; Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

LVMH Group's Loro Piana boutique seeks a Client Advisor who delivers exceptional service, builds client relationships, and drives sales by tailoring recommendations to individual preferences.

You will be the brand ambassador, stay informed about product lines, collaborate with a tight-knit team, and ensure a premium in-store experience for every client. Fluent English and Spanish are required; other languages are a plus, and prior luxury retail experience is preferred.

Formación

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Brand identity
• Good stress management, flexibility and adaptability.
• Excellent interpersonal, communication and teamworking skills.
• Fluent English and Spanish; other languages are a plus.

Responsabilidades

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques
• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.

Conocimientos

Interpersonal skills

Communication

Teamwork

Customer service

Descripción del empleo

LVMH Group's Loro Piana boutique seeks a Client Advisor who delivers exceptional service, builds client relationships, and drives sales by tailoring recommendations to individual preferences.

You will be the brand ambassador, stay informed about product lines, collaborate with a tight-knit team, and ensure a premium in-store experience for every client. Fluent English and Spanish are required; other languages are a plus, and prior luxury retail experience is preferred.