Luxury Automotive Support Specialist (Madrid)

Foundever; Madrid; Híbrido; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work model

Salary up to €23,600 + language bonus

Weekend availability bonus up to €400/

Descripción de la vacante

Foundever in Madrid is recruiting for a customer service role supporting a luxury automotive project. You will provide multi-channel support, handle inquiries and incidents, and ensure a premium customer experience while acting as a brand ambassador.

We offer a permanent, full-time contract, a rotating schedule, fully paid initial training, language and weekend bonuses, and a hybrid work model in line with project guidelines.

Formación

• Native or bilingual Spanish
• Advanced English level (C1)
• Previous experience in customer service
• Strong customer orientation and digital skills
• Interest in the luxury automotive sector
• Portuguese language skills are a plus
• Legal eligibility to work in Spain

Responsabilidades

• Provide multi-channel customer support aligned with luxury brand standards
• Manage customer inquiries, requests, and incidents efficiently
• Deliver a premium customer experience across all interactions
• Act as a brand ambassador, ensuring quality, accuracy, and professionalism

Conocimientos

Customer service

English (C1)

Spanish (native/bilingual)

Digital skills

Interest in luxury automotive sector

Portuguese (advantage)

Descripción del empleo

Foundever in Madrid is recruiting for a customer service role supporting a luxury automotive project. You will provide multi-channel support, handle inquiries and incidents, and ensure a premium customer experience while acting as a brand ambassador.

We offer a permanent, full-time contract, a rotating schedule, fully paid initial training, language and weekend bonuses, and a hybrid work model in line with project guidelines.