Valet de habitaciones

Mandarin Oriental; Madrid; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Tailored training programs

Complimentary nights at properties worldwide

Health and wellness benefits

Retirement plans

Internal events and team-building activities

Job summary

A luxury hotel in Madrid is seeking a Valet to support the Housekeeping team by managing linen, equipment, and supply levels. The ideal candidate has at least 1 year of experience in hospitality, is proactive, physically fit, and fluent in Spanish and English. This role involves maintaining cleanliness, ensuring timely deliveries, and assisting with general housekeeping tasks. The hotel offers comprehensive training programs, health and wellness benefits, and opportunities for career growth.

Qualifications

• Minimum 1 year of experience in housekeeping, valet, or similar operational role in hospitality.
• Able to manage physical loads and be on your feet for prolonged periods.
• Knowledge of hotel inventory/stock systems is beneficial but not essential.

Responsibilities

• Manage transfer and distribution of bed linen and towels.
• Prepare and maintain housekeeping carts and supplies.
• Inspect trolleys and report faults for maintenance.
• Assist with laundry tasks and ensure cleanliness in storerooms.
• Follow health and safety protocols.

Skills

Organisational skills

Attention to detail

Communication skills

Physical fitness

Proactivity

Team player

Fluent in Spanish

Fluent in English

Tools

HotSOS

Infor

Job description

Mandarin Oriental Ritz, Madrid is seeking a reliable Valet to join our Rooms Division and provide essential support to the Housekeeping team.

Mandarin Oriental Ritz, Madrid is an iconic 5‑star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid’s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.

About The Role

As Valet at Mandarin Oriental Ritz, Madrid, you will ensure linen, trolleys and storage areas are efficiently managed to enable a smooth daily operation of the Housekeeping department. You will work closely with Housekeeping Supervisors and Room Attendants to keep supply levels, equipment and back‑of‑house areas organised and service‑ready.

Key Responsibilities

• Manage transfer and distribution of bed linen, towels and other textiles between laundry and assigned outlets; ensure timely deliveries to floors and departments.
• Prepare, equip and maintain housekeeping carts: stock consumables, amenities and cleaning supplies for daily room servicing.
• Maintain organised and clean storerooms and linen rooms; receive deliveries and check quantities/quality.
• Support general housekeeping tasks when required (move items, clear corridors, assist with turndown or departure services).
• Inspect trolleys, carts and service equipment; report faults and facilitate maintenance or replacement.
• Assist with laundry‑related tasks as instructed (sorting, tagging, basic folding) and coordinate with external laundry providers when needed.
• Follow health & safety, Safe & Sound and hygiene protocols; contribute to loss prevention and proper stock rotation (FIFO).

What We Expect From You

• Practical experience in housekeeping, valet or similar operational role in hospitality (minimum 1 year preferred).
• Strong organisational skills, attention to detail and ability to prioritise tasks in a busy environment.
• Physically fit and comfortable handling loads, pushing trolleys and prolonged periods on your feet.
• Reliable, proactive and a team player with excellent communication skills.
• Fluent in Spanish and English; other languages are an advantage.
• Knowledge of hotel inventory/stock systems (HotSOS, Infor) is beneficial but not essential.

Our Commitment To You

• Learning & Development: Tailored training programmes to support your growth.
• MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
• Health & Wellness: Benefits and wellbeing programmes to support work–life balance.
• Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team‑building activities.

How To Apply

If you are organised, service‑minded and ready to support a world‑class Housekeeping operation, please submit your CV and cover letter via the Mandarin Oriental careers portal.

Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.

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