Loyalty Specialist

Vueling Airlines; Viladecans; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Vueling Airlines in Viladecans, Spain, is seeking a Loyalty Operations Coordinator to drive day-to-day performance of the loyalty ecosystem, ensuring smooth customer experiences, reliable systems and accurate data across digital channels and partners.

You will monitor loyalty systems, manage incidents, collaborate with IT, Digital and IAG Loyalty teams, and support campaigns while maintaining data quality and reporting accuracy.

Formación

• 3+ years of experience in project coordination, operations or cross-functional roles.
• Experience managing system developments, integrations or digital projects.
• Background in incident management and stakeholder coordination.
• Exposure to Loyalty, CRM, customer experience, travel, e-commerce or digital environments.

Responsabilidades

• Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
• Manage and resolve Loyalty-related incidents, including account access and Avios issues.
• Coordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities.
• Ensure Loyalty data quality, reporting accuracy and process consistency.
• Support Customer Care teams with guidance and issue resolution.
• Coordinate Loyalty campaigns, promotions and customer communications.
• Analyze performance metrics and identify opportunities for improvement.

Conocimientos

Project coordination

Stakeholder management

Analytical thinking

Bridge business & tech

Customer journeys

Loyalty programs

English & Spanish

Databases & data validation

Educación

Bachelor's degree in Business

Related field degree

Descripción del empleo

At Vueling, we connect people, places and opportunities

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

Drive the day-to-day performance of Vueling’s Loyalty ecosystem by ensuring smooth customer experiences, reliable systems, accurate data and successful Loyalty initiatives across digital channels and partners.

Tasks & Responsibilities

• Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
• Manage and resolve Loyalty-related incidents, including account access and Avios issues.
• Coordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities.
• Ensure Loyalty data quality, reporting accuracy and process consistency.
• Support Customer Care teams with guidance and issue resolution.
• Coordinate Loyalty campaigns, promotions and customer communications.
• Analyze performance metrics and identify opportunities for improvement.

Academic background

• Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Project Management or a related field.
• Knowledge of databases, digital products or system integrations is a plus

Experience

• 3+ years of experience in project coordination, operations or cross-functional roles.
• Experience managing system developments, integrations or digital projects.
• Background in incident management and stakeholder coordination.
• Exposure to Loyalty, CRM, customer experience, travel, e-commerce or digital environments is highly valued.

Skills

• Strong project coordination and stakeholder management.
• Analytical and problem-solving mindset.
• Ability to bridge business and technical teams.
• Knowledge of customer journeys, Loyalty programmes and digital ecosystems.
• English and Spanish proficiency (C1).
• Basic understanding of databases, reporting and data validation.

Vueling Values

Our values are what we believe in, what we stand for and how we behave.

• Make it happen
• Make it better
• Make it safe
• Make it cost-focused
• Make it customer-oriented
• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.