Loyalty Systems & Campaigns Architect

Vueling Airlines SA; Viladecans; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Vueling Airlines SA is seeking a dedicated professional to drive the day‑to‑day performance of our Loyalty ecosystem across digital channels and partners. You will ensure smooth customer experiences, reliable systems, and accurate data while supporting Loyalty initiatives.

The role requires coordinating with IT, Digital and IAG Loyalty teams, managing incidents, and driving improvements in customer journeys and communications. Fluency in English and Spanish is valued.

Formación

• Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Project Management or a related field.
• Knowledge of databases, digital products or system integrations is a plus

Responsabilidades

• Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
• Manage and resolve Loyalty-related incidents, including account access and Avios issues.
• Coordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities.
• Ensure Loyalty data quality, reporting accuracy and process consistency.
• Support Customer Care teams with guidance and issue resolution.
• Coordinate Loyalty campaigns, promotions and customer communications.
• Analyze performance metrics and identify opportunities for improvement.

Conocimientos

Project coordination

Stakeholder management

Analytical thinking

Bridge business and tech

Customer journeys

English & Spanish (C1)

Data validation basics

Educación

Bachelor's degree in Business, Engineering, IS, Data Analytics or related field

Herramientas

Databases

Reporting

Descripción del empleo

Vueling Airlines SA is seeking a dedicated professional to drive the day‑to‑day performance of our Loyalty ecosystem across digital channels and partners. You will ensure smooth customer experiences, reliable systems, and accurate data while supporting Loyalty initiatives.

The role requires coordinating with IT, Digital and IAG Loyalty teams, managing incidents, and driving improvements in customer journeys and communications. Fluency in English and Spanish is valued.