Airport Support Agent - Temporary

Vueling Airlines SA; Viladecans; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Vueling, part of the IAG Group and a leading European airline, is seeking an operations coordinator to serve as the key link between its Operational Control Centre and all Vueling airports. You will help ensure flights are ready on time and passengers experience smooth travel by coordinating information flow and resolving issues behind the scenes.

Ideal candidates bring about 1 year of airport environment experience, strong communication, and the ability to stay calm under pressure in a

Formación

• No specific degree required; aviation or customer service experience is a plus.
• Solid understanding of airport operations and ticketing systems.
• Ability to stay calm and solve issues quickly in a fast-paced environment.
• Fluency in English, Spanish and Catalan (C1 level).

Responsabilidades

• Act as the main point of communication between the OCC and all Vueling airports, ensuring information flows clearly and efficiently.
• Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.
• Manage access to key operational systems so airport and handling teams have everything they need to do their jobs.
• Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for our passengers.
• Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.
• Collaborate with both internal teams and external partners to resolve passenger needs and operational challenges.

Conocimientos

Communication

Problem solving

Work under pressure

Teamwork

Attention to detail

Shift flexibility

Educación

Airport operations knowledge

Ticketing systems

Descripción del empleo

At Vueling, we believe that great opportunities start from within!

As part of the IAG Group and one of Europe's leading airlines, we continue to grow thanks to the talent, commitment and expertise of our people. Every day, more than 5,000 colleagues work together to connect people, places and opportunities across 250 routes in 30 countries.

Internal mobility is one of the ways we foster professional growth, encourage continuous learning and create new challenges for our teams. Whether you're looking to broaden your experience, develop new skills or take the next step in your career, this opportunity could be the perfect move for you.

Join us in shaping the future of aviation while continuing to make an impact within Vueling

Mission

Be the key link between our Operational Control Centre (OCC) and all Vueling airports, ensuring everything runs smoothly behind the scenes. You’ll play a crucial role in keeping operations efficient, helping solve any issues passengers may face, and making sure flights are ready to go on time, ultimately creating a great travel experience for our customers

Tasks & responsibilities

• Act as the main point of communication between the OCC and all Vueling airports, ensuring information flows clearly and efficiently.

• Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.

• Manage access to key operational systems so airport and handling teams have everything they need to do their jobs.

• Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for our passengers.

• Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.

• Collaborate with both internal teams and external partners (including social media and lost & found) to resolve passenger needs and operational challenges.

Academic background

• No specific degree is required, but experience in aviation or customer service is a big plus.

• Solid understanding of airport operations and ticketing systems.

• Ability to stay calm and solve issues quickly in a fast-paced environment.

• English (C1)

• Spanish (C1)

• Catalan (C1)

• Italian or French are a plus

Experience

• Around 1 year of experience in an airport environment is a plus, ideally covering different seasons to understand the full operation cycle.

• Hands-on experience in airport handling or customer service roles is desirable, helping you understand passenger needs and operational priorities.

Skills

• Strong communication and problem-solving skills

• Ability to work under pressure and make quick decisions

• Team player with a customer-first mindset

• Organized and detail-oriented

• Flexibility and availability to work in rotating shifts, adapting to the dynamic nature of airport operations

Vueling Values

Our values are what we believe in, what we stand for and how we behave.

• Make it happen

• Make it better

• Make it safe

• Make it cost-focused

• Make it customer-oriented

• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.