Airport Support Agent

Vueling Airlines; Viladecans; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Vueling Airlines is seeking an OCC professional to link the Operational Control Centre with all Vueling airports and ensure smooth, On-time operations for passengers.

You will monitor departures and arrivals, manage access to critical systems, oversee baggage operations, and prepare daily reports while collaborating with internal teams and external partners to resolve passenger needs.

Formación

• Experience in aviation or customer service is a big plus.
• Solid understanding of airport operations and ticketing systems.
• Ability to stay calm and solve issues quickly in a fast-paced environment.
• English (C1)
• Spanish (C1)
• Catalan (C1)
• Italian or French are a plus

Responsabilidades

• Act as the main point of communication between the OCC and all Vueling airports, ensuring information flows clearly and efficiently.
• Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.
• Manage access to key operational systems so airport and handling teams have everything they need to do their jobs.
• Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for our passengers.
• Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.
• Collaborate with both internal teams and external partners to resolve passenger needs and operational challenges.

Conocimientos

Strong communication

Problem-solving

Team player

Organized

Fast decision making

Descripción del empleo

At Vueling, we connect people, places and opportunities

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

Be the key link between our Operational Control Centre (OCC) and all Vueling airports, ensuring everything runs smoothly behind the scenes. You’ll play a crucial role in keeping operations efficient, helping solve any issues passengers may face, and making sure flights are ready to go on time, ultimately creating a great travel experience for our customers

Tasks & Responsibilities

• Act as the main point of communication between the OCC and all Vueling airports, ensuring information flows clearly and efficiently.
• Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.
• Manage access to key operational systems so airport and handling teams have everything they need to do their jobs.
• Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for our passengers.
• Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.
• Collaborate with both internal teams and external partners (including social media and lost & found) to resolve passenger needs and operational challenges.

Academic background

• No specific degree is required, but experience in aviation or customer service is a big plus.
• Solid understanding of airport operations and ticketing systems.
• Ability to stay calm and solve issues quickly in a fast-paced environment.
• English (C1)
• Spanish (C1)
• Catalan (C1)
• Italian or French are a plus

Experience

• Around 1 year of experience in an airport environment is a plus, ideally covering different seasons to understand the full operation cycle.
• Hands‑on experience in airport handling or customer service roles is desirable, helping you understand passenger needs and operational priorities.

Skills

• Strong communication and problem-solving skills
• Ability to work under pressure and make quick decisions
• Team player with a customer‑first mindset
• Organized and detail-oriented
• Flexibility and availability to work in rotating shifts, adapting to the dynamic nature of airport operations

Vueling Values

• Make it happen
• Make it better
• Make it safe
• Make it cost‑focused
• Make it customer‑oriented
• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.