Loyalty Programs Specialist — Data-Driven & Impactful

Vueling Airlines; Viladecans; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Vueling Airlines in Viladecans, Spain, is seeking a Loyalty Operations Coordinator to drive day-to-day performance of the loyalty ecosystem, ensuring smooth customer experiences, reliable systems and accurate data across digital channels and partners.

You will monitor loyalty systems, manage incidents, collaborate with IT, Digital and IAG Loyalty teams, and support campaigns while maintaining data quality and reporting accuracy.

Formación

• 3+ years of experience in project coordination, operations or cross-functional roles.
• Experience managing system developments, integrations or digital projects.
• Background in incident management and stakeholder coordination.
• Exposure to Loyalty, CRM, customer experience, travel, e-commerce or digital environments.

Responsabilidades

• Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
• Manage and resolve Loyalty-related incidents, including account access and Avios issues.
• Coordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities.
• Ensure Loyalty data quality, reporting accuracy and process consistency.
• Support Customer Care teams with guidance and issue resolution.
• Coordinate Loyalty campaigns, promotions and customer communications.
• Analyze performance metrics and identify opportunities for improvement.

Conocimientos

Project coordination

Stakeholder management

Analytical thinking

Bridge business & tech

Customer journeys

Loyalty programs

English & Spanish

Databases & data validation

Educación

Bachelor's degree in Business

Related field degree

Descripción del empleo

Vueling Airlines in Viladecans, Spain, is seeking a Loyalty Operations Coordinator to drive day-to-day performance of the loyalty ecosystem, ensuring smooth customer experiences, reliable systems and accurate data across digital channels and partners.

You will monitor loyalty systems, manage incidents, collaborate with IT, Digital and IAG Loyalty teams, and support campaigns while maintaining data quality and reporting accuracy.