Logistics Customer Experience Lead – Madrid

A.P. Moller - Maersk; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Maersk in Madrid is seeking a Customer Experience Consultant to join our team. You will be the primary contact for customers, coordinating end-to-end shipment activities and collaborating with Operations and Commercial teams to deliver outstanding results.

Fluency in Spanish and English, strong communication, and a proactive, customer-first mindset are essential as you manage multiple priorities in a fast-paced logistics environment.

Formación

• Proven experience within logistics, freight forwarding, or supply chain.
• Strong customer-facing experience in a service environment.
• Excellent stakeholder management and relationship-building skills.
• Fluent in Spanish and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with a strong customer-first approach.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage and coordinate end-to-end shipment activities for customers.
• Serve as the main point of contact for customer enquiries and issue resolution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer satisfaction through proactive communication and problem-solving.
• Identify opportunities to improve service delivery and customer retention.
• Partner with Operations and Commercial teams to ensure a seamless customer experience.
• Monitor service performance and accelerate issues where appropriate.

Conocimientos

Spanish fluency

English fluency

Logistics experience

Descripción del empleo

Maersk in Madrid is seeking a Customer Experience Consultant to join our team. You will be the primary contact for customers, coordinating end-to-end shipment activities and collaborating with Operations and Commercial teams to deliver outstanding results.

Fluency in Spanish and English, strong communication, and a proactive, customer-first mindset are essential as you manage multiple priorities in a fast-paced logistics environment.