Localization Quoting Specialist (LQS)

Welocalize; Barcelona; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Welocalize in Barcelona is seeking a Localization Quoting Specialist to assess project scope, prepare quotes, and support the project completion process with language tools and pilot processes. You will work closely with the Project Management team to ensure client requests are met efficiently.

The role requires 2–4 years in customer-facing localization/translation roles, fluency in English, and strong MS Office skills. MEMOQ, SDL, and FineReader knowledge are a plus.

Formación

• 2–4 years in customer-facing localization/translation/project management.
• Experience communicating with Project Management team and clients.
• Ability to follow KPIs and build quotes.

Responsabilidades

• Prepare quotes and calculate turnaround times for clients.
• Follow up quotes to achieve target acceptance rate.
• Monitor client satisfaction and provide feedback on service completion.
• Identify new sales opportunities and retain existing accounts.
• Advise clients on how to manage projects including cost considerations.
• Reduce admin tasks by improving workflows with existing clients.
• Meet KPIs: money quoted, money accepted, and price-per-project.

Conocimientos

Fluent in English

Total Command of Microsoft Office

Educación

Middle or higher-level vocational training in administration or university degree

Master's degree

Herramientas

MEMOQ

SDL

FineReader

Descripción del empleo

Job Responsibilities:

• The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client's requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes. The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist
• Prepares quotes and calculates turnaround times for clients (administrative management).
• Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
• Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
• Detects new sales opportunities bringing add-on business and retaining existing accounts.
• Discusses and plans sales strategies for existing clients with the Business Developers.
• Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicating project information to necessary parties in a clear, concise and professional manner.
• Conveying specific client requests effectively to Project managers.
• Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...

Education:

• Essential: Middle or higher-level vocational training in administration or university degree
• Desirable: Master's degree

Experience:

• 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields

Skills & Knowledge:

• Essential: Fluent in English
• Desirable: Knowledge of other language
• Essential: Total Command of Microsoft Office
• Desirable: Knowledge of MEMOQ, SDL and FineReader