Last-Mile Operations Lead — Data-Driven & Scalable

Amazon Inc.; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Job summary

Amazon Road Transport Spain, S.L.U. seeks a Shift Manager to lead a team across last-mile operations, focusing on scalable routing, labor planning, and real-time decision making to maximize customer and driver experience.

You will build processes and systems to schedule tens of thousands of packages daily across multiple Delivery Stations, while mentoring staff and driving cost efficiency. The role supports the Rush EU test in Q4 and potential expansion in 2027, with a focus on continuous

Qualifications

• Bachelor's degree or above in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or Master's degree.
• Fluent in English at C1 level or above.
• Experience in data analysis and stakeholder management.
• Experience managing multiple projects, prioritizing, planning, and managing time.

Responsibilities

• Managing daily operations of the team, ensuring all tasks are executed on time, adhering to standard practices.
• Monitor and report on daily and weekly performances.
• Deep dive on trends, identify gaps in performance metrics and take corrective actions.
• Execute best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
• Create and drive scalable standard work that enables remote support of a complex business area.
• Proactively identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.
• Create, manage, support recognition and communication programs for the team.
• Support Rush test in Q4 2026 and expansion in 2027.

Skills

Stakeholder mgmt

Data analysis

Project management

English proficiency

Education

Bachelor's degree or above

Master's degree

Job description

Amazon Road Transport Spain, S.L.U. seeks a Shift Manager to lead a team across last-mile operations, focusing on scalable routing, labor planning, and real-time decision making to maximize customer and driver experience.

You will build processes and systems to schedule tens of thousands of packages daily across multiple Delivery Stations, while mentoring staff and driving cost efficiency. The role supports the Rush EU test in Q4 and potential expansion in 2027, with a focus on continuous