Customer Success Manager - Dutch Speaking

Momentum Global; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Momentum Global is seeking a Customer Success Manager for Dutch-speaking customers, based in Barcelona. You will nurture client relationships, monitor account health, and drive adoption of our SaaS platform across multi-site hospitality clients.

Collaborate with Support, Product and Operations to reduce churn, deliver value, and gather feedback. Fluency in Dutch and English is required; experience in B2B SaaS and hospitality sectors is a plus.

Formación

• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaboration with Support, Product, and Operations teams.
• Fluency in Dutch & English – you will be working with customers based in the Netherlands region.

Responsabilidades

• Proactive Account Health Monitoring: Conduct regular check-ins to evaluate software usage, client satisfaction, and churn indicators.
• Relationship Management: Build warm relationships with restaurant owners, GMs, and staff as their trusted contact.
• Risk Mitigation: Address customer concerns and changes to stabilize high-risk accounts.
• Continuous Value Delivery: Use client feedback to offer tailored advice and best practices.
• Feedback Loop: Gather client insights and collaborate with Support, Product, and Operations to improve the experience.
• Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to drive outreach to at-risk accounts.

Conocimientos

Customer Success

Account Management

Dutch language

English language

SaaS experience

Descripción del empleo

Customer Success Manager - Dutch Speaking

About the job

Language Requirements – English & Dutch Speaking

As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

• Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
• Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
• Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.
• Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.
• Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
• Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we’re looking for

• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
• Fluency in Dutch & English - you will be working with customers based in the Netherlands region so fluency is a must.

Plus strong English for internal collaboration

(Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression