Dutch-Speaking SaaS Customer Success Manager

Momentum Global; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Momentum Global is seeking a Customer Success Manager for Dutch-speaking customers, based in Barcelona. You will nurture client relationships, monitor account health, and drive adoption of our SaaS platform across multi-site hospitality clients.

Collaborate with Support, Product and Operations to reduce churn, deliver value, and gather feedback. Fluency in Dutch and English is required; experience in B2B SaaS and hospitality sectors is a plus.

Formación

• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaboration with Support, Product, and Operations teams.
• Fluency in Dutch & English – you will be working with customers based in the Netherlands region.

Responsabilidades

• Proactive Account Health Monitoring: Conduct regular check-ins to evaluate software usage, client satisfaction, and churn indicators.
• Relationship Management: Build warm relationships with restaurant owners, GMs, and staff as their trusted contact.
• Risk Mitigation: Address customer concerns and changes to stabilize high-risk accounts.
• Continuous Value Delivery: Use client feedback to offer tailored advice and best practices.
• Feedback Loop: Gather client insights and collaborate with Support, Product, and Operations to improve the experience.
• Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to drive outreach to at-risk accounts.

Conocimientos

Customer Success

Account Management

Dutch language

English language

SaaS experience

Descripción del empleo

Momentum Global is seeking a Customer Success Manager for Dutch-speaking customers, based in Barcelona. You will nurture client relationships, monitor account health, and drive adoption of our SaaS platform across multi-site hospitality clients.

Collaborate with Support, Product and Operations to reduce churn, deliver value, and gather feedback. Fluency in Dutch and English is required; experience in B2B SaaS and hospitality sectors is a plus.