Key Account Manager Spain

Glovo Group; Madrid; On-site; EUR 42,000 - 54,000; Full time

Job summary

Glovo, a leading city-wide delivery platform, is seeking an Account Manager to nurture top restaurant partners and drive growth across assigned cities. You will own growth strategies, negotiate promotions, and guide partners through performance improvements to maximize revenue and customer satisfaction.

Ideal candidates have at least 1 year in fast-paced roles, strong commercial sense, and fluency in Spanish and English, with Catalan a plus.

Qualifications

• At least 1 year of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms or top tech companies).
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate; good knowledge of Google Docs and MS Office and Excel.
• Native Spanish, Catalan and English skills.

Responsibilities

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

Skills

Commercial skills

Customer obsession

Communication

Interpersonal skills

Project management

Data-driven decision making

Education

Bachelor in Business Administration

Bachelor in Marketing

Bachelor in Industrial Engineering

Bachelor in Public Relations

Tools

Google Docs

MS Office

Excel

Job description

Job Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0086642

We’re looking for a doer, relationship-builder, and growth-driver to join our Regions team. As an Account Manager, you’ll be the go-to person for our top-tier restaurant partners, making sure they thrive and win with us.

Also, responsibility and ownership of several cities in your Area, define and pursue long-term strategy for the cities in terms of Growth, Promotions, Advertising and Operations.

Establish and maintain a very close relationship with Top Partners in the city, guide them through the growth journey, be informed, get involved and make things happen with a doer attitude!

The Journey

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

What You Will Bring To The Ride

• At least 1 year of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms or top tech companies).
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate; good knowledge of Google Docs and MS Office and Excel.
• Native Spanish, Catalan and English skills.
• Strong Commercial skills and customer obsession: you're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
• Good communication and interpersonal skills
• Project management: You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.
• A data-driven mentality, taking decisions based on data and using good business judgment when necessary.

Additional Information

Individuals representing diverse profiles, and abilities encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).