Key Account Manager - Commercial Operations Maritime Services

Noatum Maritime; Barcelona; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Permanent contract

Ticket Restaurant

Medical insurance & transport

Afternoon off on your birthday

Corporate training

Job summary

Noatum Maritime Services in Barcelona seeks a Key Account Manager to develop and maintain strategic relationships with key customers across ports and locations. You will oversee contract and SLA management, onboarding, and service delivery oversight, coordinating with commercial teams and operations to drive customer satisfaction and growth.

The role offers a permanent contract, a flexible remuneration plan, and professional development opportunities within a global logistics network.

Qualifications

• Bachelor's degree in a related field (see above)
• 3–5 years of experience in maritime, shipping or logistics
• Experience managing customer relationships in international/multi-location environments
• Knowledge of SLAs, KPIs, governance models and commercial contracts
• Strong analytical, communication and stakeholder management skills
• Ability to coordinate across cross-functional teams

Responsibilities

• Key Account Management: develop and maintain strong relationships with assigned key customers.
• Contract & SLA Management: support implementation and management of customer-specific agreements and SLAs.
• Customer Onboarding: coordinate and lead onboarding of new customers.
• Service Delivery Oversight: monitor delivery across ports and teams to meet service standards.
• Customer Communication & Relationship Management: maintain regular engagement and manage expectations.

Skills

Customer relationship management

Stakeholder management

Contract knowledge

SLA/KPI knowledge

Analytical thinking

Education

Bachelor's degree (Business Administration / Maritime Studies / Logistics)

International Trade

Job description

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 1125 ports across 130 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Key Account Manager will be responsible for developing and maintaining strategic relationships with key customers, ensuring the successful implementation and delivery of agreed service levels across all ports and operational locations. The role acts as the primary link between customers, commercial teams, and operations, driving customer satisfaction, operational excellence, commercial growth, and long-term account retention.

The Key Account Managerwill support will support the execution of customer-specific contractual agreements, oversee performance management through KPIs and SLAs, and identify opportunities to enhance service delivery and create additional value for customers.

Key Responsibilities

• Key Account Management: Develop and maintain strong relationships with assigned key customers, acting as the primary point of contact to ensure customer satisfaction, retention, and long-term partnership development.
• Contract & SLA Management: Support the implementation and management of customer-specific agreements, Service Level Agreements (SLAs), working instructions, and financial procedures, ensuring compliance across all operational locations.
• Customer Onboarding: Coordinate and lead the onboarding of new customers, ensuring a seamless transition from commercial engagement to operational execution and establishing effective communication channels and governance structures.
• Service Delivery Oversight: Monitor the delivery of services across ports and operational teams, ensuring customer requirements are met and operational performance aligns with agreed service standards.
• Customer Communication & Relationship Management: Maintain regular engagement with customers through formal and informal meetings, proactively addressing enquiries, managing expectations, and strengthening customer relationships.

We Offer

• Permanent contract.
• Ticket Restaurant.
• Access to a flexible remuneration plan (medical insurance, transport…)
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

• Bachelor's degree in Business Administration, Maritime Studies, Logistics, Supply Chain Management, International Trade, or a related field.
• 3–5 years of experience in a similar role within the maritime, shipping, or logistics industry
• Experience in maritime operations, with a strong understanding of operational processes within the maritime, shipping, and logistics sectors.
• Experience managing customer relationships in international and multi-location environments.
• Knowledge of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), customer governance models, and commercial contracts.
• Strong analytical, communication, and stakeholder management skills.
• Ability to coordinate effectively across cross-functional teams.
• Customer-centric mindset with a focus on service excellence.