Junior System Administrator (Call center - Sprinklr Platform)

Exoticca; Barcelona; Presencial; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Flexible management for diet and transportation

Private health insurance

Travel packages at reduced prices

Unlimited coffee and team lunches

Bi-annual company parties

Descripción de la vacante

A travel agency based in Barcelona is looking for a Junior System Administrator to assist with their contact center platform. This role involves managing various customer contact channels, supporting system configurations, and collaborating with operations teams. Ideal candidates have proficiency in English and some familiarity with platforms like Sprinklr. The position offers competitive compensation, a permanent contract from day one, and an opportunity to work in a dynamic, multicultural team.

Formación

• Some experience or internships in managing or supporting contact center platforms is a plus but not required.
• B2/C1 level English (verbal, reading, writing) preferred.
• Familiarity with Sprinklr or similar platforms is a plus.
• Bachelor's degree in IT, engineering, or related field is a plus.
• Motivated, eager to learn, and able to manage tasks with guidance.

Responsabilidades

• Assist in managing the contact center platform and customer contact channels.
• Support configuration and maintenance of the knowledge base.
• Participate in regular 'mystery calls' to ensure systems work as expected.
• Assist in omni-channel configuration across CRM and order management.
• Receive and assess system change requests from stakeholders.
• Support IVR configurations, including messaging and routing.
• Collaborate with Operations and Data Insights on simple configuration improvements.
• Assist in managing telecommunications infrastructure and numbers.
• Participate in regular tests to ensure system works as expected.
• Help manage user access rights for new hires and leavers across contact center systems.
• Support email distribution list changes for new hires and leavers.
• Act as the support contact for the contact center platform and escalate issues.

Conocimientos

Experience with contact center platforms

B2/C1 English proficiency

Familiarity with IVR and case management

Motivation and eagerness to learn

Educación

Bachelor's degree in IT or related field

Herramientas

Sprinklr

Descripción del empleo

Junior System Administrator (Call center – Sprinklr Platform)

1 week ago – Be among the first 25 applicants.

Overview

Exoticca is a pioneering online travel agency that revolutionizes the conception, production, and e‑commerce of long‑distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best‑value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

Responsibilities

• Assist in managing the contact center platform, ensuring it is properly configured and working, including customer contact channels such as IVR, email, chatbot, live chat, and the contact form.
• Support the configuration and maintenance of the knowledge base.
• Help ensure WFM system integration.
• Assist in omni‑channel configuration across platforms including CRM and order management.
• Receive and assess system change requests from various stakeholders.
• Support IVR system configurations, including messaging and routing.
• Collaborate with Operations and Data Insights to suggest simple configuration improvements.
• Assist in managing telecommunications infrastructure including local rate, toll‑free, and international direct dial network numbers.
• Participate in regular "mystery calls" to ensure the system works as expected.
• Help manage user access rights for new hires and leavers across contact center systems.
• Support email distribution list changes for new hires and leavers.
• Act as a support contact for the contact center platform and escalate issues as needed.

Requirements

• Some experience or internships in managing or supporting contact center platforms is a plus, but not required.
• B2/C1 level English (verbal, reading, writing) preferred.
• Familiarity with Sprinklr or similar platforms, including basic understanding of IVR, case management, email, chatbots, and assisted chat is a plus.
• Bachelor's degree in IT, engineering, or a related field is a plus but not required.
• Motivated, eager to learn, and able to manage tasks with guidance.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Flexible compensation management for diet, transportation, private health insurance with Cobee.
• Offices in Barcelona city.
• Permanent contract from the start.
• Travel packages at reduced prices.
• Referral bonus for successful hires.
• Unlimited coffee, team lunches, English lessons, bi‑annual company parties.
• Opportunity to become part of a fun and motivated multicultural team at an agile and rapidly growing organization.

Seniority Level

• Internship

Employment Type

• Full‑time

Job Function

• Other
• IT Services and IT Consulting

Equal Opportunity Statement

Exoticca is an equal‑opportunity employer. Diversity and inclusion are at our core. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by European, national, or local laws.