Junior SAP Support Consultant

Making Science Group S.A.; Madrid; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Indefinite contract

Competitive salary

Performance bonus

Flexible payment plan

Ambassadors Program

Flexible hours

Remote one day per week

Training and language courses

Job summary

Making Science in Madrid is seeking a Junior SAP Support Consultant to act as the SPOC for internal users across Finance and Corporate. You will manage everyday incidents in SAP Fiori and coordinate with our SAP partner for L3 issues using Jira Service Management.

You will handle FICO master data, basic configuration, IAM, and documentation to enable an AI-powered self-service agent. A 1–2 year background in SAP support and SAP S/4HANA Public Cloud certification are expected with hybrid work and

Qualifications

• 1–2 years of experience in SAP support or as a junior SAP consultant.
• Mandatory SAP S/4HANA Public Cloud Consultant certification.
• Functional knowledge of SAP FICO, Professional Services (PM/Timesheets), and MM processes.

Responsibilities

• Act as SPOC for internal business users across Finance and Corporate departments.
• Resolve L1/L2 incidents within SAP Fiori and coordinate with SAP partner for L3 issues.
• Manage Master Data in FICO and basic configuration (Cost Centers, GL accounts, etc.).
• Provide IAM provisioning and access governance within SAP Cloud environment.
• Create technical and user guides to support an AI-powered self-service agent.

Skills

SAP support

Incident resolution

Education

SAP S/4HANA Public Cloud Consultant

Tools

Jira Cloud

Jira Service Management

Job description

Career Opportunities: Junior SAP Support Consultant (1811)

Requisition ID1811-Posted11/11/2026-Spain

Making Science is a global digital acceleration company powered by Artificial Intelligence, with over 800 employees and a presence and technological development in 18 markets: the USA, Spain, Mexico, Colombia, Argentina, Brazil, France, Italy, the United Kingdom, Ireland, Portugal, Sweden, Denmark, Norway, Finland, Germany, the Netherlands, and Georgia.

As a consulting partner of Local Planet, the world's largest network of independent media agencies, Making Science develops technological solutions and offers digital marketing, Cloud for Marketing, Adtech, and Martech services through offices, delivery hubs, and centers of excellence that drive job creation and the availability of highly qualified technology talent globally.

The purpose of Making Science is to drive the digital acceleration and sustainable growth of its clients so that they are competitive in the new Artificial Intelligence paradigm. Acting as a comprehensive strategic partner that closes the gap between business strategy and AI-driven technological execution, the company is based on a Hybrid Intelligence model that augments human capabilities.

Its model is based on four proprietary business and innovation lines that stand out for their AI-native technological nature, with more than 400 engineers and data scientists:

The Global Digital Agency with Technology, with 360 digital advertising services that integrate strategic planning, creativity, data, and technology.

RAISING, the Technology Division, which combines business expertise with data science to offer solutions based on AI applied to marketing, such as ad-machina, the Agentic AI platform for integrated marketing.

AWAKE, an AI Venture Studio, was created to lead the Artificial Intelligence revolution that industrializes the creation of AI-native startups and innovative projects that respond to the new needs of the digital economy.

The Investment area, with Ventis and TMQ, is a business diversification line and implementation of the capabilities of all areas of Making Science.

The company participates in various ESG initiatives through the Making Science Foundation, with a firm commitment to obtaining a positive impact on society and the planet.

We are a corporate department made up of Project Managers with focus on global project management tools, standardization & procedures, processes automation, efficiency programs, project risk monitoring, quality and continuous improvement, BI and KPI coordination with finance and business units between Making Science.
In addition, we love data and systems as it is part of our daily work. Our team is eager to grow and do things the right way, 100% aligned with our corporate values like Innovation & Growth and Empowering our People.

What we’d like you to do

We are seeking a SAP Junior Support Consultant to act as the Single Point of Contact (SPOC) for internal business users across all corporate and Finance departments (Treasury, Accounting, and Billing). This role focuses on managing everyday incidents and report to the SAP Program manager.The ideal candidate will filter and resolve L1/L2 issues entirely within the standard SAP Fiori layer using Jira Service Management to optimize resolution times, while strictly respecting architecture limits, and will also work with our SAP Partner informing L3 incidents.

FICO Master Data & Basic Configuration: Handle standard cloud-layer master data and basic platform configurations. Key responsibilities include creating and editing Cost Centers, Profit Centers, and General Ledger (G/L) accounts; managing master data for banks and corporate credit cards; monitoring basic tax engine parameters; and executing company code metadata or text updates (such as society name changes) where applicable.

Financial & Professional Services Support: Provide day-to-day operational support for FICO (Journal Entries, period closures like "Month Not Open") and Professional Services (resolving employee Timesheet errors, duplicate entries, and basic monitoring of event-based Revenue Recognition).

User & Access Management (IAM): Manage user provisioning, onboarding/ offboarding, and assignment of Business Roles and Business Catalogs following strict Segregation of Duties (SoD) policies within the SAP Cloud environment.

Documentation & Knowledge Base (L0): Create comprehensive technical and user guides to fuel an AI-powered Self-Service Agent (Level 0), mitigating recurring issues caused by user rotation.

What we’d like you to bring

Experience: 1–2 years of experience in SAP support, functional consulting (Junior), or as an advanced SAP Key User within enterprise environments.

SAP Certification (Mandatory): Certified official status as SAP S/4HANA Public Cloud Consultant (ideally familiar with the 3-System Landscape / 3 SL methodology).

Module Competency: Functional understanding of SAP FICO, Professional Services (Project Management/Timesheets), and Procurement (MM) core processes.

User & Access Governance: Hands-on experience managing identity and access management (IAM) within SAP Fiori Cloud. Basic understanding of SAP IAG or SoD matrices is highly valued.

Project Management & Ticketing Tools: Advanced experience using Jira Cloud / Jira Service Management for ticket lifecycle tracking, SLA monitoring, and Knowledge Base management.

System Maintenance: Competency in handling standard SAP data load templates and data migration/upload cockpits.

Perks of joining us

We give you complete stability with an indefinite job contract.

We offer a fixed salary according to your worth and experience, plus a performance based bonus.

Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).

Do you know someone that fits in Making Science? Refer him or her, and you can get a bonus if they’re hired!

Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.

The opportunity to meet our international team with our Ambassadors Program.

We care about a healthy work-life balance. You can count on having flexible working hours and one day a week where you can work from home.

You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.

Pack your bags! You’ll have 23 vacation days, plus 24th, 31st of December and San Publicito are off, and we have afternoons off on the eve of national holidays.

Work comfortably and follow your own style, because we don’t have a dress code.

We know how to have a good time!

Never go hungry with our free daily fruit and our vending machine card!

Take a break on our terrace, play foosball, darts, or PlayStation

Be a part of a young, adventurous, and professional team, with people you’ll grow fond of!

Challenge the future with us - Join our Making Science team!