Junior IT Helpdesk Technician (Linux/Windows/macOS)

Barcelona Supercomputing Center; Barcelona; Presencial; EUR 19.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Private health insurance

Relocation support

Descripción de la vacante

Barcelona Supercomputing Center is seeking a Junior Helpdesk Linux technician (First level) to join the Operations Department in Barcelona. The role involves initial setup and support for desktops, VoIP devices, and conference room AV systems, providing hardware and software assistance to staff.

You will support Windows, Linux and macOS environments, handle tickets, and contribute to training and documentation.

Formación

• CFGS (FP II) in Computer Science or equivalent technical qualification.
• At least 1 year in a similar position.
• Knowledge and experience in Linux, Windows and macOS installation and administration.
• Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software).
• Native or advanced level of Spanish and Catalan. Intermediate level of English.

Responsabilidades

• Initial installation, maintenance, and delivery of computers, peripherals and maintenance of telephones (VoIP) and smartphones.
• Management and support to Meeting Rooms A/V, printing and calendar systems.
• Provide technical assistance to BSC staff via phone, email, remote access or in person at BSC offices.
• Give support to Windows, Linux and macOS.
• Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team.
• Filter/Redirect tickets to other teams in Operations Department.
• Identify and elevate problems requiring urgent attention.
• Preparation and maintenance of user accounts, mailing lists and MS Office accounts.
• Write, edit and review training manuals for new and updated services.
• Purchase of computers and peripherals, both hardware and software.
• Warranty management of failing equipment.
• Management of stock of computer equipment, printers, telephones, etc.
• Train other staff members in troubleshooting and diagnosing problems.

Conocimientos

Linux

Windows

macOS

Helpdesk

VoIP

Hardware

Spanish

Catalan

English

Educación

CFGS (FP II) in Computer Science

Descripción del empleo

Barcelona Supercomputing Center is seeking a Junior Helpdesk Linux technician (First level) to join the Operations Department in Barcelona. The role involves initial setup and support for desktops, VoIP devices, and conference room AV systems, providing hardware and software assistance to staff.

You will support Windows, Linux and macOS environments, handle tickets, and contribute to training and documentation.