Junior FX Client Relations Specialist

Ebury Group; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Social benefits

Descripción de la vacante

Ebury Group in Madrid is seeking a Junior Customer Relations Executive to support a portfolio of corporate clients, providing daily operational and trading assistance on the EBO platform. You will serve as a brand ambassador, ensuring high-quality service and timely responses across multiple channels.

The role emphasizes client servicing, problem-solving, and collaboration with internal teams to meet client FX needs, with a steady workload and opportunities to grow within a dynamic, office-based

Formación

• Passionate about client servicing and exceeding customer expectations.
• Strong written and verbal communication skills.
• Ability to multitask and manage workload in a high-paced client-facing environment.
• Experience liaising between internal departments to find solutions.

Responsabilidades

• Looking after a portfolio of 300 clients trading online through our EBO platform.
• Understand clients' business activities and FX needs.
• Ensure clients have Ebury as their main platform for trading and making payments internationally.

Conocimientos

Client servicing

Communication skills

Multitasking

Problem solving

Interpersonal skills

Sales awareness

Herramientas

Excel

Descripción del empleo

Ebury Group in Madrid is seeking a Junior Customer Relations Executive to support a portfolio of corporate clients, providing daily operational and trading assistance on the EBO platform. You will serve as a brand ambassador, ensuring high-quality service and timely responses across multiple channels.

The role emphasizes client servicing, problem-solving, and collaboration with internal teams to meet client FX needs, with a steady workload and opportunities to grow within a dynamic, office-based