Junior Account Manager (German Speaker)

Finom; Banyoles; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Finom is seeking an Account Manager to own a portfolio of 1000+ high-value clients across Europe. You’ll treat your portfolio as a sales territory, building strong relationships and maximizing value from each account.

You’ll prioritise outreach using data triggers, monitor account health, and work with clients to drive revenue growth, retention and product adoption. Salesforce and Modjo assist daily.

Formación

• 1–2 years in Sales, Account Management or Customer Success in B2B SaaS/Fintech
• Experience with Salesforce or similar tools is a plus
• Strong communication and data-driven decision making
• German (native or near-native) and fluent English

Responsabilidades

• Own a portfolio of 1000+ high value clients across Europe
• Treat portfolio as a sales territory, build strong client relationships
• Prioritise outreach with data triggers to maximise account value
• Drive revenue growth, retention and product adoption
• Maintain Salesforce pipeline and account activity
• Use Modjo/AI tools for call intelligence and share best practices
• Support clients through all lifecycle stages
• Follow AML and internal transaction-monitoring processes

Descripción del empleo

• As an Account Manager, you’ll own a book your own portfolio of high value customers (around 1000+ clients) across European markets
• This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account
• This person will prioritise outreach with our data triggers for those customers who need attention
• You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth
• This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer
• Actively managing and engaging the portfolio through a multi channel communication strategy
• Building strong relationships with decision-makers and becoming a trusted point of contact for clients
• Driving revenue growt, retention and product adoption across Finom’s product suite
• Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
• Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
• Monitoring account health and proactively intervening with at-risk clients to prevent churn
• Maintaining accurate Salesforce pipeline, activity and account tracking
• Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team
• Supporting clients throughout all lifecycle stages
• Following relevant AML, transaction-monitoring and internal processes

Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goalsIf you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seatNative German (or almost) and perfect fluency in EnglishStrong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer firstComfortable working in a fast-moving environment where the playbook is still being written in placesYou use data to make decisions - whether that’s spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversationMinimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or FintechPrior experience with Salesforce or similar tools is a benefit