ITIL & Release Governance Lead

Titan OS Partnership; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Centrally located office in Barcelona

Competitive compensation

Private health insurance

Friendly, diverse, international work環

Opportunity to grow in CTV industry

Job summary

Titan Operating System S.L. in Barcelona is seeking a highly structured Process Manager to oversee ITIL governance and continuously improve operational workflows, bridging development, QA and operations as the process guardian.

The ideal candidate brings 3-5 years in IT Process/Release Management, deep ITIL knowledge, and experience with multi-environment landscapes. Proficiency with Jira, Confluence or ServiceNow is essential, along with strong communication and problem-solving skills.

Qualifications

• 3–5 years in IT Process Management, Change Management, Release Management, or related operational role.
• Strong ITIL knowledge is mandatory; ITIL Foundation or Specialist certification is a major advantage.
• Deep understanding of Release & Deployment Management (CI/CD, rollback strategies).
• Clear understanding of the QA lifecycle and how to audit it during gatekeeping.
• Proficient with ITSM/workflow tools (Jira, Confluence, ServiceNow).

Responsibilities

• Process Ownership & ITIL Governance and ongoing optimization of core ITIL processes.
• Monitor compliance across cross-functional teams and identify bottlenecks or automation opportunities.
• Define, track, and report on process KPIs and SLA metrics to leadership and SDMs.
• Govern Release and Deployment lifecycle to minimize risk and prevent disruption to live services.
• Coordinate with engineering and infrastructure to plan and control releases across environments.
• Lead Release Readiness reviews and PIRs for continuous learning.
• Act as gatekeeper between QA and Operations to ensure proper entrance/exit criteria are met.

Skills

ITIL knowledge

Process management

Release management

Cross-functional collaboration

QA lifecycle understanding

Tools

Jira

Confluence

ServiceNow

Job description

Titan Operating System S.L. in Barcelona is seeking a highly structured Process Manager to oversee ITIL governance and continuously improve operational workflows, bridging development, QA and operations as the process guardian.

The ideal candidate brings 3-5 years in IT Process/Release Management, deep ITIL knowledge, and experience with multi-environment landscapes. Proficiency with Jira, Confluence or ServiceNow is essential, along with strong communication and problem-solving skills.