Process Manager (ITIL & Release Governance)

Titan OS; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Centrally located office in Barcelona

Competitive compensation

Private health insurance

Friendly, diverse, international work環

Opportunity to grow in CTV industry

Job summary

Titan Operating System S.L. in Barcelona is seeking a highly structured Process Manager to oversee ITIL governance and continuously improve operational workflows, bridging development, QA and operations as the process guardian.

The ideal candidate brings 3-5 years in IT Process/Release Management, deep ITIL knowledge, and experience with multi-environment landscapes. Proficiency with Jira, Confluence or ServiceNow is essential, along with strong communication and problem-solving skills.

Qualifications

• 3–5 years in IT Process Management, Change Management, Release Management, or related operational role.
• Strong ITIL knowledge is mandatory; ITIL Foundation or Specialist certification is a major advantage.
• Deep understanding of Release & Deployment Management (CI/CD, rollback strategies).
• Clear understanding of the QA lifecycle and how to audit it during gatekeeping.
• Proficient with ITSM/workflow tools (Jira, Confluence, ServiceNow).

Responsibilities

• Process Ownership & ITIL Governance and ongoing optimization of core ITIL processes.
• Monitor compliance across cross-functional teams and identify bottlenecks or automation opportunities.
• Define, track, and report on process KPIs and SLA metrics to leadership and SDMs.
• Govern Release and Deployment lifecycle to minimize risk and prevent disruption to live services.
• Coordinate with engineering and infrastructure to plan and control releases across environments.
• Lead Release Readiness reviews and PIRs for continuous learning.
• Act as gatekeeper between QA and Operations to ensure proper entrance/exit criteria are met.

Skills

ITIL knowledge

Process management

Release management

Cross-functional collaboration

QA lifecycle understanding

Tools

Jira

Confluence

ServiceNow

Job description

Is this you?
Titan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you!

Is this you?
Titan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you!
Our platform combines content discovery and advertising technology in one solution, helping leading TV brands unlock greater value. Titan OS powers devices from major brands including Philips, AOC and JVC, reaching millions of viewers across Europe and LATAM. Titan OS is also powering free premium FAST Channels on selected SONY Android TVs.
Over the last two years, Titan OS has grown revenue 10x and attracted leading investors, including Highland Europe and Mangrove.
At TitanOS, we live by three core values:

• Make things happen - We take ownership, move fast, and deliver impact
• No ego - We collaborate with respect and humility to reach shared goals
• Show genuine passion - We love what we do and never stop learning

Culture and environment are at the heart of our ethos. If the above resonates with you, keep reading because we believe you could be a perfect addition to our incredible team!

Role overview:

We are seeking a highly structured, Process Manager to oversee, govern, and continuously improve our operational workflows. In this role, you will bridge the gap between development, quality assurance, and operations as the guardian of the process.

The ideal candidate is deeply process-oriented, possesses strong ITIL framework knowledge, and understands how a piece of code safely moves from a QA testing environment into a live production deployment. This role is a perfect stepping stone for a senior specialist looking to eventually transition into a Service Delivery Manager (SDM) career path.

Key responsibilities:

• Process Ownership & ITIL Governance
• Own, manage, and continuously optimize core ITIL processes, ensuring alignment with business goals
• Monitor process compliance across cross-functional teams and identify bottlenecks or areas for automation and improvement
• Define, track, and report on process KPIs and SLA metrics to senior leadership and SDMs
• Release & Deployment Management
• Govern the Release and Deployment lifecycle, ensuring all changes are deployed with minimal risk and zero disruption to live services
• Coordinate with engineering and infrastructure teams to plan, schedule, and control the movement of releases across different environments
• Lead Release Readiness reviews and Post-Implementation Reviews (PIR) to ensure continuous learning
• QA Testing Phase Alignment
• Act as the process gatekeeper between QA and Operations; you must understand the core mechanics of the QA testing phase (e.g., Regression, UAT, Sanity checks) to validate that entrance/exit criteria are strictly met before deployment
• Ensure test results, bug logs, and sign-offs are properly documented and compliant with operational standards

What makes you a great fit:

• 3-5 years of experience in IT Process Management, Change Management, Release Management, or a closely related operational role (This is a mid-to-senior level role; independent execution is expected)
• Proven track record of working within complex, multi-environment IT landscapes
• Strong ITIL knowledge is mandatory. Having an ITIL 3 or 4 Foundation or Specialist Certificate is highly preferred and a major advantage
• Deep understanding of the Release & Deployment Management process (CI/CD concepts, rollback strategies, environment management)
• Clear understanding of the QA Lifecycle. You don't need to write test cases, but you must know what a successful testing phase looks like and how to audit it
• Proficient with ITSM and workflow tools (e.g., Jira, Confluence, ServiceNow)
• Strictly Process-Oriented: You naturally look at problems through the lens of workflows, documentation, and repeatable structures
• Assertive Communication: Ability to say "No" to a deployment if the process gatekeeping criteria (QA sign-off, documentation) are not met
• High diplomacy skills to successfully collaborate with developers, QA engineers, customers and business stakeholders

Benefits

• Centrally located office in the heart of Barcelona, with public transportation nearby
• Competitive compensation
• Private health insurance
• Friendly, diverse, and international work environment
• Opportunity to work outside of your comfort zone and develop professionally in an exciting and fast-growing CTV industry
• Change the future of TV! A unique opportunity to join