German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Spain; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Professional growth opportunities

Job summary

Mercier Consultancy Group is seeking a German Speaking B2B Solutions Consultant to join its Sofia, Bulgaria team. You will provide high-level consultative support to German-speaking corporate clients, manage complex inquiries, and build lasting relationships while leveraging CRM tools.

Relocation is offered, with full training and opportunities for professional growth within one of Europe’s leading staffing firms in the BPO and customer support sectors.

Qualifications

• Fluent or native German required.
• Experience in B2B customer support or client relations.
• Willing to relocate to Sofia, Bulgaria.
• Strong communication and consultative skills.
• Tech-savvy with aptitude for learning new software.

Responsibilities

• Provide high-level B2B consultative support to German-speaking corporate clients.
• Resolve complex inquiries, ensuring satisfaction in customer support services.
• Maintain professional relationships with stakeholders to drive long-term growth.
• Utilize CRM tools to log, track, and manage client interactions.
• Collaborate with cross-functional teams to streamline service delivery.
• Identify opportunities for service improvement to enhance customer experience.
• Stay updated on product knowledge to provide accurate German-language solutions.

Skills

German language

B2B customer support

Communication

Relocation readiness

CRM tools

Tools

CRM tools

Job description

German Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the global BPO and customer support services sectors. We bridge the gap between world‑class professionals and industry‑leading organizations, ensuring excellence in service delivery across Europe.

Job Overview

We are currently sourcing exceptional talent for a German Speaking B2B Solutions Consultant position in Bulgaria, located in the vibrant hub of Sofia. This role is ideal for dedicated professionals seeking to advance their careers in customer support services while enjoying one of the most attractive relocation packages for jobs in Bulgaria.

Key Responsibilities

• Provide high-level B2B consultative support to German-speaking corporate clients.

• Resolve complex inquiries, ensuring industry-standard satisfaction in the customer support services sector.

• Maintain professional relationships with stakeholders to drive long-term business growth.

• Utilize advanced CRM tools to log, track, and manage client interactions efficiently.

• Collaborate with cross-functional teams to streamline service delivery processes.

• Identify opportunities for service improvement to enhance the overall customer experience.

• Stay updated on product knowledge to provide accurate and relevant solutions in German.

• Native or fluent German (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Prior experience in B2B customer support services or client relations.

• Strong communication skills with a professional, consultative demeanor.

• Ability to relocate to Sofia for this German Speaking B2B Solutions Consultant position in Bulgaria.

• Technologically proficient with a high aptitude for learning new software platforms.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities in one of the leading customer support services hubs.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers an exceptional blend of rich history, modern city life, and stunning natural landscapes. Sofia is a thriving European capital, increasingly popular for German‑speaking jobs due to its dynamic culture, pleasant climate, and vibrant social scene that makes settling into life in Bulgaria an absolute pleasure for expatriates.

Beyond the professional benefits, Bulgaria boasts a remarkably high quality of life with affordable living costs and world‑class cuisine. Choosing this German Speaking B2B Solutions Consultant position in Bulgaria allows you to enjoy a perfect work-life balance while expanding your career horizons in one of the most welcoming environments for international professionals.