Polish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

CRM training

Health insurance

Relocation package

Performance bonus

Vibrant international office

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Player Support Specialist in Bulgaria (Sofia). You will provide world-class support to Polish-speaking players via live chat, email and ticketing systems, serving as the primary contact for the community.

You will troubleshoot in-game issues, payments and account security, engage with players to build loyalty, and collaborate with internal teams to escalate critical bugs.

Qualifications

• Native or fluent Polish (spoken and written).
• Experience in customer support or gaming/esports is desirable.
• Willingness to relocate to Sofia, Bulgaria.
• Strong communication skills in English and Polish.
• Ability to perform well in high-pressure environments.

Responsibilities

• Provide high-quality technical and account support to Polish-speaking players via live chat, email, and ticketing systems.
• Represent major gaming titles as the primary contact for the user base.
• Troubleshoot in-game issues, payments, and account security queries.
• Engage with the gaming community to foster positive sentiment and loyalty.
• Collaborate with internal teams to escalate bugs or systemic issues.
• Maintain knowledge of gaming trends and platform updates for accurate assistance.
• Contribute to internal performance metrics and satisfaction scores.

Skills

Polish (native/fluent)

English communication

Customer service

Problem-solving

Team collaboration

Tools

CRM tools

Job description

Polish Speaking Player Support Specialist

Job Overview

We are currently sourcing passionate gamers for a Polish Speaking Player Support Specialist position in Bulgaria. This role is designed for individuals who thrive in fast-paced gaming environments and are dedicated to providing world-class support to players, ensuring an elite experience within the global Esports community.

Key Responsibilities

• Provide high-quality technical and account support to Polish-speaking players via live chat, email, and ticketing systems.
• Represent major gaming titles with professionalism, serving as the primary point of contact for the user base.
• Troubleshoot in-game issues, payment concerns, and account security queries specific to the Esports ecosystem.
• Engage with the gaming community to foster positive sentiment and loyalty toward the brand.
• Collaborate with internal teams to elevate critical bugs or systemic issues found within gaming platforms.
• Maintain comprehensive knowledge of gaming trends and platform updates to provide accurate, real-time assistance.
• Contribute to internal performance metrics, ensuring top-tier service levels and satisfaction scores.
• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven passion for the Gaming & Esports industry and familiarity with current gaming trends.
• Strong problem-solving skills and a customer-centric mindset suitable for high-pressure support environments.
• Excellent communication skills in English to ensure seamless internal reporting.
• Ability to relocate to Sofia for this on-site Polish Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary with a transparent career growth path.
• Fully Paid Training on industry-leading CRM tools and support protocols.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Bulgaria.
• Attractive Monthly Performance Bonus linked to individual and team KPIs.
• Access to one of the most exciting jobs in Bulgaria within a vibrant international office culture.
• And Much More…

Life in Bulgaria

Living in Sofia offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for professionals searching for jobs in Bulgaria. With a Mediterranean-influenced climate, affordable cost of living, and a booming tech scene, Bulgaria provides an exceptional quality of life for expats looking to advance their careers in the heart of the Balkans.

Beyond the professional benefits, Bulgaria is famous for its vibrant culinary scene, diverse mountain ranges for winter sports, and a welcoming expat community. Choosing this position in Bulgaria allows you to enjoy a high standard of living while being part of a thriving international professional network. Experience the best of Bulgaria while building a world-class career in the Gaming & Esports industry.