Ecommerce Success Manager — Hybrid/Remote

Centric-Software; Alcoy; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

International team

Descripción de la vacante

Centric Software is seeking a Customer Success Manager for its Centric Shoppingfeed platform to support merchants across Southern Europe. The role emphasizes helping clients implement features, drive adoption, and maximize revenue while maintaining high satisfaction.

In this position, you’ll collaborate with Product, Support, Sales, and Marketing teams and nurture long-term relationships with key clients. A hybrid work arrangement in Alicante, Spain, is preferred, with possible remote

Formación

• Educational background related to Marketing, eCommerce, Business, Communication, Technology, or a related field is highly valued.
• Strong proficiency with Microsoft Office and the ability to quickly learn and navigate tools such as Slack, Zendesk, Planhat, HubSpot, and similar platforms.
• Proven hands-on experience using Centric Shoppingfeed is required.
• Languages: Spanish: Fluent (required)
• Languages: English: Fluent (required)
• Additional Languages (Preferred): French, Portuguese, Italian

Responsabilidades

• Provide functional and technical assistance to merchants via phone and ticketing systems in the daily use of the Centric Shoppingfeed platform.
• Ensure merchants and brands are fully aware of and able to leverage all features offered by our solution.
• Respond to customer questions and issues while maintaining a high level of customer satisfaction.
• Act as a liaison with the technical support team when customer issues require deeper technical expertise.
• Build and maintain long-term customer relationships based on trust while serving as a strategic advisor.
• Help customers optimize their revenue according to their business needs, industry, and market opportunities.
• Represent the voice of the customer internally to support product improvements and platform development.
• Maintain a low churn rate while driving customer engagement and growth within the assigned portfolio.
• Identify opportunities to improve customer adoption and maximize the value customers receive from the platform.

Conocimientos

Centric Shoppingfeed

Microsoft Office

Slack

Zendesk

Planhat

HubSpot

Spanish (Fluent)

English (Fluent)

French (Preferred)

Portuguese (Preferred)

Italian (Preferred)

Educación

Education background in Marketing, eCommerce, Business, Communication, Technology

Herramientas

Centric Shoppingfeed

Descripción del empleo

Centric Software is seeking a Customer Success Manager for its Centric Shoppingfeed platform to support merchants across Southern Europe. The role emphasizes helping clients implement features, drive adoption, and maximize revenue while maintaining high satisfaction.

In this position, you’ll collaborate with Product, Support, Sales, and Marketing teams and nurture long-term relationships with key clients. A hybrid work arrangement in Alicante, Spain, is preferred, with possible remote