IT Supporter

Bestseller Textilhandels GmbH; Málaga; Presencial; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Varied IT support role across hardware

Collaboration across countries

Opportunity to develop technical and服务

Descripción de la vacante

BESTSELLER is seeking an IT Supporter for our Malaga office to provide first-line IT support to colleagues across BESTSELLER. The role will mainly involve phone and chat support, addressing issues with devices, software, and setups, and guiding users to self-service options.

Based in Malaga, you will join the BESTSELLER TECH service desk team of nine professionals across Europe. You will report to the People Lead and collaborate with colleagues to ensure fast, consistent issue resolution and

Formación

• IT support education or equivalent practical experience.
• Hands-on IT support experience, preferably from a service desk.
• Fluent in English, written and spoken.

Responsabilidades

• Providing first-level IT support to colleagues by phone and chat.
• Assisting with IT equipment setup and everyday technical issues.
• Registering and following up on support cases and updating documentation.
• Guiding colleagues to self-service options and sharing knowledge within the team.
• Contributing to consistent support practices and improvements across the team.

Conocimientos

IT support

Windows 11

macOS

Microsoft 365

English

Educación

IT support education or equivalent

Descripción del empleo

Do you enjoy solving IT issues and helping colleagues get back to work quickly? Do you thrive in a role where good service and technicalknow-howgo hand in hand?

We are looking for an IT Supporter to join our team in Malaga and provide IT support to colleagues across BESTSELLER. You will be based at our Malaga office, while your support will primarily take place by phoneand chat. If you enjoy troubleshooting, helpingpeopleand finding practical solutions, this could be your next opportunity.

YOUR TEAM

You will join BESTSELLER TECHService Desk, a team of nine colleagues based across Finland,Denmarkand the Netherlands. Together, we support BESTSELLER colleagues with their everyday IT needs and work to make sure issues are handled quickly and consistently.

You will report directly to People Lead, Jeppe Habekost Holmstoel Rounborg, and work closely with colleagues across the team. Knowledge sharing and collaboration are an important part of how we support each other and continuously improve our way of working.

YOUR ROLE

As an IT Supporter, you will be one of the points of contact when colleagues need help with IT-related issues. Although you will be based at our Malaga office, your support will primarily be provided by phone and chatto colleagues across BESTSELLER.

Your responsibilities include:

• providing first-level IT support and troubleshooting to colleagues by phoneand chat
• helping colleagues with IT equipment, workplace setups and everyday technical issues
• registering and following up on support cases and ensuring relevant documentation is kept up to date
• guiding colleagues towards relevant self-service options and sharing knowledge within the team
• contributing to consistent support practices and improvements across the team

YOUR BENEFITS

You will take on a hands-on support role where your work directly influences the everyday IT experience of your colleagues.

You can expect:

• a varied IT support role with contact to colleagues across BESTSELLER
• the opportunity to work with a broad range of IT issues, equipment and systems
• close collaboration and knowledge sharing with IT Support colleagues across countries
• the opportunity to develop your technical and service skills through practical experience

YOUR PROFILE

You enjoy helping people and finding practical solutions to their IT challenges. You communicate clearly, worksystematicallyand remain calm when several support requests come in at the same time.

We imagine that you:

• have an IT support education or equivalent practical experience
• have hands-on experience with IT support, preferably from a service desk or similar environment
• are confident working with Windows 11 and macOS
• have solid experience with Microsoft 365
• communicate clearly and professionally in English, both written and spoken
• take a service-minded approach and enjoy helping colleagues solve their IT issues

ABOUT BESTSELLER TECH

We are more than 400 people strong, located in Denmark, Spain and Rwanda. We are excited about what we do, but there’s more to us than our tech stack. We are young at heart and thrive in a flat organization. Our teams are agile and empowered with end-to-end responsibility. We want to be at the forefront of the newest technologies, and we move forward together. Every day. If you want to play a significant part in empowering our business, then welcome to BESTSELLER TECH. BESTSELLER TECH is part of the worldwide fashion company BESTSELLER. For more information, please go to www.bestseller.com.