Junior IT Support Specialist

BizAway; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive compensation with equity

Remote work flexibility

Free coffee

Free beers

Collaborative work environment

Multicultural team

Descripción de la vacante

Join a dynamic and innovative company that is reshaping travel management. As a Junior IT Support Specialist, you'll play a crucial role in providing top-notch support to employees, ensuring smooth operations in a fast-paced environment. This position offers you the chance to grow within a multicultural team and contribute to impactful decisions. With a focus on sustainability and a commitment to user satisfaction, you'll thrive in a collaborative setting where your proactive attitude will be valued. Embrace the opportunity to develop your skills and make a difference in a rapidly growing B2B scale-up.

Formación

• Knowledge of Windows and macOS systems and troubleshooting.
• Fluency in English and excellent communication skills.

Responsabilidades

• Providing first-level support for hardware, software, and network issues.
• Configuring and troubleshooting laptops and mobile devices.

Conocimientos

Windows operating system

macOS operating system

Android operating system

iOS operating system

network troubleshooting

excellent communication skills

proactive service-oriented attitude

user satisfaction focus

Educación

Basic IT knowledge

Herramientas

Identity and Access Management (IAM)

IT asset management tools

Descripción del empleo

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About BizAway
Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and smart and innovative processes.

We know that success comes from people and deserves to be recognized. Proactivity and reliability, kindful collaboration, and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

A driven and enthusiastic Junior IT Support Specialist (m/f/d) who desires to contribute to the growth and success of our IT Team.

Your role in BizAway

• Providing first-level support to all BizAway employees, both in-person and via remote access, for hardware, software, and network-related issues.
• Configuring, deploying, retrieving, and troubleshooting Windows and macOS laptops and mobile devices.
• Supporting and maintaining peripherals like monitors, keyboards, printers, and office A/V equipment.
• Managing user accounts using our cloud Identity and Access Management (IAM) system, including onboarding and offboarding processes.
• Contributing to internal IT documentation, guides, and FAQs.
• Assisting with IT inventory tasks.

Your Basic Qualifications

• Knowledge of Windows and macOS operating systems
• Knowledge of Android and iOS mobile operating systems
• Experience in troubleshooting common hardware, software, and network issues
• Basic understanding of networking principles (TCP/IP, DNS, DHCP)
• Excellent communication skills and the ability to explain technical topics to non-technical users
• Proactive, service-oriented attitude with a focus on user satisfaction
• Fluency in English (written and spoken)
• Availability to travel occasionally to other company locations or for training.

We are also interested in

• Previous work in a fast-paced, international tech environment
• Experience with IT asset management and inventory tools
• Experience with Identity and Access Management (IAM) platforms
• Enthusiasm for learning and improving processes in IT support.

Our offer

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit, with the chance to implement real-impact business decisions.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Free coffee to kick-start your day and free beers to celebrate together.
• Remote work, flexible working policy, and great offices in Europe.

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services