IT Service Engineer

Super; Madrid; Híbrido; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical / Health Insurance

Employee Assistance Programme

Descripción de la vacante

Super in Madrid is seeking an IT Service Engineer to provide hands-on IT support, managing Google Workspace, Okta, Slack, Notion, and Zoom, and helping standardize IT infrastructure during product scaling. You will also handle onboarding/offboarding and contribute to automation projects.

The role requires hybrid work from Madrid, with responsibility for ticket queues, knowledge base, and cross‑team collaboration to improve operational IT services for staff worldwide.

Formación

• Minimum secondary school / vocational IT qualification.
• BA preferred.

Responsabilidades

• Independently resolve hardware, software, and access tickets, improving documented processes along the way
• Administer core platforms including Google Workspace, Okta, Slack, Notion, and Zoom
• Configure and troubleshoot VPN/ZTNA and remote access solutions
• Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)
• Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n
• Manage and prioritise a personal ticket queue effectively
• Maintain and improve IT knowledge base entries
• Handle employee onboarding and offboarding end-to-end
• Escalate complex issues with clear diagnosis notes and follow up until resolved

Conocimientos

Google Workspace admin

Okta admin

VPN/ZTNA admin

Scripting basics

GCP familiarity

Educación

Secondary school / vocational IT qualification

BA preferred

Herramientas

Google Admin Console

Slack

Notion

Zoom

VPN/ZTNA config

Descripción del empleo

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are looking for an IT Service Engineer to join our Madrid office team. In this role, you will provide technical assistance to our users and staff, ensuring optimal use of hardware and software tools whilst enhancing system performance. You will also play a key part in standardising and innovating our IT infrastructure through hands‑on projects at an exciting time of product scaling and tooling evolution.

What the role involves

• Independently resolve hardware, software, and access tickets, improving documented processes along the way
• Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom
• Configure and troubleshoot VPN/ZTNA and remote access solutions
• Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)
• Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n
• Manage and prioritise a personal ticket queue effectively
• Maintain and improve IT knowledge base entries
• Handle employee onboarding and offboarding end-to-end
• Escalate complex issues with clear diagnosis notes and follow up until resolved

What we are looking for

• Minimum secondary school / vocational IT qualification; BA preferred
• Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)
• Okta administration experience (user lifecycle management, MFA policies, basic app integrations and assignments)
• Administration of collaboration tools (Slack, Notion, Zoom, Google Meet)
• VPN/ZTNA administration and configuration
• Basic scripting for task automation
• Familiarity with cloud environments (preferably GCP)
• CompTIA A+ or equivalent hardware knowledge
• Google Associate Workspace Administrator or equivalent
• Base in Madrid as this job will require hybrid work

Nice to have

• CompTIA A+ or equivalent certification
• Google Associate Workspace Administrator or similar certification

What we offer

• Medical / Health Insurance
• Employee Assistance Programme

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan‑centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology‑driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long‑term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page:super.xyz/careers