IT Support (Junior/mid) – Retail

MELLER; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

MELLER is seeking an energetic IT Support (Junior/mid) for our rapidly expanding retail stores across Europe. You will manage daily technical support for our physical shops, handle POS systems, Shopify POS, hardware, networks, printers, and devices, and travel bi-monthly to set up technology for new openings.

You will train Store Managers on essential tools, document standard store setups, and support future in-store tech projects such as RFID and stock control.

Formación

• 2–3 years of technical support experience, preferably in retail or multi-site environments.
• Solid basic knowledge of networks and hardware, with a bonus for Shopify POS, IP cameras, or prior store openings.
• A proactive, communicative problem-solver who can troubleshoot remotely and collaborate with non-technical teams.
• Fluency in Spanish and English, with Italian or Portuguese highly valued.

Responsabilidades

• Provide daily technical support for store operations, including POS/Shopify POS, hardware, networks, printers, and devices.
• Travel bi-monthly to configure and deploy technology for new store openings, setting up connectivity, cameras, and POS systems.
• Support the rollout of Project Tango, including store laptops, Live View camera setups, and Store Manager checklists.
• Act as the critical bridge between IT and Store Managers, training them on essential tools and technical processes.
• Document standard store setups and recurring issues while supporting future in-store tech projects like RFID and stock control.

Descripción del empleo

Are you passionate about fashion and excited to drive the technical launch of our rapidly expanding retail stores across Europe?

We’re seeking an energetic IT Support (Junior/mid) – Retail with an innovative mindset and a passion for ensuring seamless daily operations across our physical stores and leading the on-site technical setup for new international openings.

Your role

• Provide daily technical support for store operations, including POS/Shopify POS, hardware, networks, printers, and devices.
• Travel bi-monthly to configure and deploy technology for new store openings, setting up connectivity, cameras, and POS systems.
• Support the rollout of Project Tango, including store laptops, Live View camera setups, and Store Manager checklists.
• Act as the critical bridge between IT and Store Managers, training them on essential tools and technical processes.
• Document standard store setups and recurring issues while supporting future in-store tech projects like RFID and stock control.

What we’re looking for

• 2 to 3 years of technical support experience, ideally in retail or multi-site environments, with a background in IT, systems, or telecommunications.
• Solid basic knowledge of networks and hardware, with a bonus for experience in Shopify POS, IP cameras, or prior store openings.
• A proactive, communicative problem-solver who can effectively troubleshoot remotely and collaborate with non-technical teams.
• Fluency in Spanish and English, with Italian or Portuguese highly valued.

What we offer

• Growth and training opportunities within the company.
• A work environment where authenticity, creativity, and innovation are at the core.
• Join a dynamic team.

Meller is committed to an inclusive selection process. We welcome candidates of all backgrounds, identities, and abilities, and strive to create a workplace where everyone can thrive.