IT Support Engineer

Exclusive Networks S.L; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Exclusive Networks is seeking an IT Support Engineer in Madrid to maintain and configure internal infrastructure, including endpoints, servers, and network devices. You will install hardware and software, resolve incidents, and ensure business continuity across regions, reporting to the Global Helpdesk Manager.

The role requires 1 year of experience, strong Windows and MacOS skills, and hands-on experience with Intune and Jamf for device management.

Formación

• Degree in relevant IT field or equivalent professional experience.
• Minimum 1 year of relevant work experience.
• Good knowledge of Windows and Macintosh clients.
• Experience with Intune and Jamf for device management and deployment.
• Strong knowledge of Office 365 administration and troubleshooting.
• Active Directory knowledge including managing user accounts and permissions.
• Knowledge of DNS, DHCP, and connectivity across wired and wireless networks.
• Experience in user remote support.
• Mobile device support and deployment understanding.
• Ability to document processes and maintain organization.

Responsabilidades

• Drive the change from individual services to unified and simplified solutions across regions.
• Support modern technologies for all offices locally and globally including remote.
• Assess and improve the IT support services to align with regional requirements and global scale.
• Oversee day-to-day operation of technology and telecommunication devices across IT Service Management.
• Continuously evaluate configurations and improve where needed.
• Ensure timely incident resolution in line with SLAs.
• Promote excellent customer service for front-line service delivery.

Conocimientos

Windows & MacOS clients

English & French communication

Office 365 administration

Active Directory

Remote support

Documentation

Networking basics

Educación

Degree in IT field

Herramientas

Intune

Jamf

Descripción del empleo

IT Support Engineer (Madrid, Full time)

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Duties and Responsibilities

About the role The IT Support Engineer is needed to assist with but not limited to maintenance and configuration of our internal infrastructure such computer systems, servers and network infrastructure. You will install hardware and software on endpoints or mobile devices and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer, mobile devices and other systems to limit work disruptions within the company locally. Business continuity approach at all times. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Helpdesk Manager.

As a IT Support Engineer, you will:

• Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
• Support modern technologies for all offices locally and globally including remote.
• Continuously assess and improve the support services we offer to our business units in line with their regional requirements and our global scale.
• Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network-endpoint related, internet-endpoint related, and phone) across our IT Service Management (asset, incident, problem, and change management)
• Continuously evaluate current configurations and improve where needed.
• Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.

Qualifications and Experience

• Degree in relevant IT field or have equivalent professional experience.
• Minimum 1 year of relevant work experience.
• You have good knowledge in the areas of Windows and Macintosh clients.
• Experience and understanding of Intune and Jamf for device management and deployment.
• Strong knowledge of Office 365 administration and troubleshooting.
• Good understanding of Active Directory, including managing user accounts and permissions.
• Knowledge of networking concepts, including DNS, DHCP, and connectivity across wired and wireless networks.
• Experience in user remote support.
• Mobile device support and understanding of deployment.
• Ability to document processes.
• Excellent organisation skills.
• Ability to work within a fast-moving team.
• Excellent communication skills both written and verbal in English and French.
• High level of attention to detail.
• Collaborative working but prepared to make decisions.

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.