Mobile Solutions Support Engineer

Valid; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Proyectos tecnológicos

Trabajo híbrido

Seguro médico y de vida

Descripción de la vacante

Valid en Madrid busca un Ingeniero de Soporte de Soluciones Móviles para unirse al equipo de Operaciones y Soporte dentro de Soluciones Móviles, con sede en Madrid. Trabajarás en un entorno práctico, brindando soporte a soluciones de conectividad móviles y colaborando con Desarrollo, Producto, Release y equipos globales de Soporte.

Se valoran habilidades para investigar incidencias, análisis de fallos, y capacidad para aprender rápidamente en un entorno internacional y en remoto parcial.

Formación

• Formación en ingeniería informática, telecomunicaciones, electrónica o ciencias de la computación.
• Más de 3 años de experiencia en Linux/Unix (preferible Red Hat).
• Conocimientos avanzados de TCP/IP, redes y herramientas de resolución de problemas.

Responsabilidades

• Proporcionar soporte técnico L2/L3 y resolución de incidentes.
• Investigar incidentes, analizar logs y realizar análisis de causa raíz.
• Monitorear entornos de producción y mejorar rendimiento y fiabilidad.
• Desarrollar herramientas operativas con Python, Java, Perl o Shell.
• Apoyar despliegues de software en entornos staging y producción.
• Trabajar con Linux/Unix, SQL, bases de datos, JBoss/WildFly, XML, SOAP y servicios web.
• Participar en incidencias globales y comunicación con equipos y clientes.

Conocimientos

Linux/Unix

Networking

Analytical skills

English proficiency

Problem solving

Independent & collaborative work

Educación

Degree in Computer Engineering, Telecommunications, Electronics, or Computer Science

Herramientas

Python

Java

Perl

Shell scripting

JBoss/WildFly

XML/SOAP

AWS

PostgreSQL

MongoDB

Descripción del empleo

Descripción del trabajo

Mobile Solutions Support Engineer

Madrid, Spain | Hybrid

Global Mobile & Telecom Solutions

Keep critical mobile solutions running. Solve complex problems. Build better platforms.
Are you passionate about technology, engineering and solving complex technical problems ?
At Valid , we are looking for a Mobile Solutions Support Engineer to join our Operations & Support team within Mobile Solutions , based in Madrid.

You will work in a hands-on engineering environment supporting our Trusted Connectivity solutions , collaborating closely with Development, Product, Release and Global Support teams.
This role combines:

Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations

Importantly, this is not simply a ticket-based support role . You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.

What will you do?

Provide L2/L3 technical support and troubleshooting across products and production services.
Investigate incidents, analyze logs and perform root-cause analysis .
Monitor production environments and identify performance, availability and reliability issues.
Develop and maintain operational tools using technologies such as Python, Java, Perl and Shell scripting .
Support software deployments across staging and production environments .
Troubleshoot connectivity and application issues using TCP/IP and protocol-tracing tools .
Work with Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services .
Support environments involving AWS, high availability, load balancing and clustering .
Collaborate with global teams and customers during technical incidents and ensure appropriate communication and follow-up.
Participate in on-call activities , provide on-site support and travel internationally when required.
Take ownership of assigned products, platforms or technical components.

What are we looking for?

• Degree in Computer Engineering, Telecommunications, Electronics, Computer Science or a related field .
• 3+ years of experience with Linux/Unix , preferably Red Hat Enterprise Linux.
• Solid knowledge of TCP/IP, networking and troubleshooting tools .
• Experience with SQL and database concepts .
• Experience with Shell scripting .
• Experience with XML, SOAP, web services and application servers , preferably JBoss/WildFly.
• Understanding of software deployments and production environments .
• Advanced English , written and spoken.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced international environment .
• Willingness to participate in on-call activities and travel when required.

Nice to have

Experience in one or more of the following will be valued:

• Telco / Mobile environments
• SMPP
• AWS
• PostgreSQL
• MongoDB
• Java
• Python
• Networking
• High Availability
• Load Balancing
• REST APIs

You don't need to know every technology listed above. We value technical curiosity, strong troubleshooting skills and the ability to learn and adapt quickly.

Your technical skills matter. Your mindset matters even more.
If you enjoy understanding how complex systems work, solving challenging technical problems and continuously learning, we'd like to meet you.
Join Valid and help us keep the mobile solutions that connect the world running.

What do we offer?

• Technological and innovative projects within multicultural and multidisciplinary teams .
• Hybrid working and flexible hours .
• Private medical and life insurance .

Join Valid and be part of our story!
Valid creates an inclusive environment for all employees. We are committed to providing equal opportunities through responsible and inclusive people management, without discrimination based on sex, age, race, sexual orientation, religion, education, social status, culture, disability or other protected characteristics.