IT Service, Governance Risk & Compliance Specialist

BME | Bolsas y Mercados Españoles; Madrid; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

37.5 hours/week with flexible schedule

Daily meal allowance

Medical Insurance for employee and fam

Pension fund

Learning platforms access

Free parking and shuttle (Las Rozas)

Charger spots

Job summary

BME | Bolsas y Mercados Españoles in Las Rozas, Madrid, seeks an IT Service, Governance Risk & Compliance Specialist to strengthen IT services in a regulated financial market. You will support service management, SLA governance, IT controls, audit readiness and risk management across IT services.

The role collaborates with application and risk owners, ensuring evidence collection, remediation tracking, and transparent reporting. Fluency in English and Spanish is required.

Qualifications

• Minimum 3 years in IT service management, IT audit, IT controls or governance roles.
• Understanding of SLA governance, service reporting, risk and compliance processes.
• Ability to coordinate evidence collection and remediation actions with stakeholders.

Responsibilities

• Monitor SLAs across applications and IT services and prepare service reports.
• Coordinate IT control, audit and compliance activities with evidence collection.
• Identify, assess and document operational and technology risks with risk owners.
• Maintain governance docs, service metrics and management reporting.
• Collaborate with technical teams to improve resilience, controls and service quality.

Skills

ITSM

IT audit

IT controls

Governance

Stakeholder mgmt

Analytical thinking

Communication

Bilingual EN/ES

Job description

Do you want to help strengthen reliable, compliant, and well-governed IT services in a regulated financial market environment? We are looking for an IT Service, Governance Risk & Compliance Specialist to join our IT Management Team within Exchanges IT in Las Rozas, Madrid. In this role, you will support service management, Service Level Agreements (SLA) governance, IT controls, audit readiness, and risk management activities across relevant IT services. You will work closely with application owners, risk owners, and technical teams in a collaborative environment built on ownership, trust, and continuous improvement.

We are looking forward to hear from you.

What You Will Do

• Monitor Service Level Agreements (SLAs) performance across applications and IT services, prepare service reports, and support regular service reviews.
• Coordinate IT control, audit, and compliance activities, including evidence collection, remediation tracking, and follow-up actions.
• Work with risk owners and application owners to identify, assess, and document operational and technology risks.
• Maintain governance documentation, service metrics, and management reporting to support transparent decision-making.
• Collaborate with technical teams and stakeholders to improve operational resilience, control effectiveness, and service quality.

What You Bring

• A minimum of 3 years of experience in IT service management, IT audit, IT controls, or governance roles, ideally in a regulated environment.
• Good understanding of Service Level Agreements (SLA) governance, service reporting, operational risk, and compliance processes.
• Ability to coordinate evidence collection, follow-up actions, and remediation activities with different stakeholders.
• Structured, analytical, and detail-oriented working style, with strong communication and collaboration skills.
• Professional proficiency in English and Spanish are required.

What We Offer

• Hybrid model up to 40% working from home
• 37,5 hours/week with flexible schedule and 29+2 holidays
• Daily meal allowance
• Additional Medical Insurance for employee and family
• Pension fund
• Access to technical and language learning platforms
• Free parking spots, charger spots and shuttle bus (only for Las Rozas - Madrid location)