IT Resilience & AI-Driven Operations Analyst

Allianz Technology

Barcelona

Hybrid

EUR 42,000 - 58,000

Full time

23 hours ago

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Benefits offered by this job

Company bonus scheme

Pension

Employee shares program

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Job summary

Allianz Technology is seeking an IT Stability & Operational Excellence Analyst to join our team in shaping stable, resilient IT infrastructure. You will connect data, analytics and AI-driven automation to prevent incidents, reduce risk and improve service quality at scale.

You will work across IT operations with vendors and stakeholders to drive continuous improvement, leverage KPIs and advocate for smarter, automated solutions that enhance monitoring and incident resolution.

Qualifications

Degree in Technology, IT, Engineering, Business or related field.
Hands-on incident and change management experience.
Strong data analytics using Excel, Power BI or SQL.
ITIL 4 Foundation certification or willingness to obtain it.
Experience coordinating cross-functional projects in fast-paced environments.
Strong communication and stakeholder management skills.
Structured, analytical and proactive mindset.
Nice to have ServiceNow, AI/automation tools, observability/AIOps or Agile/Scrum exposure.

Responsibilities

Contribute to the IT stability roadmap and improve change quality and resilience.
Monitor infrastructure and service performance to identify trends and risks.
Coordinate incident, problem and change management lifecycle.
Use data analytics to build KPIs and translate insights into actions.
Identify AI and automation opportunities to improve monitoring and resolution.
Drive continuous service improvement and reduce manual effort.
Manage improvement initiatives end-to-end with milestones and stakeholders.
Communicate insights and improvements to technical and non-technical stakeholders.