IT Desktop Support Technician

CPL Aromas; Vilassar de Dalt; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

CPL Aromas is seeking an IT professional to ensure reliable, secure, and efficient IT infrastructure in Spain and France. You will work with internal IT teams, Group IT, and providers to maintain systems, support end users, and drive cybersecurity initiatives.

Responsibilities include desktop support, hardware/software maintenance, and collaboration across IT teams to align with business requirements. Travel for business is expected as needed.

Formación

• Academic studies related to IT.
• Professional experience in a similar position.
• High level of English and Spanish proficiency.
• Good written, oral, and interpersonal communication skills.
• Strong customer service orientation and attention to detail.
• Ability to prioritize and execute tasks effectively in high-pressure environments.
• Ability to travel for business purposes.

Responsabilidades

• Perform on-site analysis, diagnosis, and resolution of desktop issues for end users, and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware and software to deliver service levels.
• Build, install, and test custom configurations based on various platforms and operating systems.
• Collaborate with IT team to ensure efficient desktop computing operations.
• Troubleshoot issues with end-user network software for workstations.
• Ensure desktop connections and network jacks are functioning properly.
• Set up tests and applications to monitor desk performance and provide reports.

Conocimientos

English proficiency

Spanish proficiency

Customer service

Communication skills

Attention to detail

Task prioritization

Travel willingness

Educación

Academic studies related to IT

Descripción del empleo

As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and, we offer equal opportunities and flexibilities.

Reports To

Global Enterprise & Integration Architect

Job Purpose

Responsible for ensuring the reliable, secure, and efficient operation of the IT infrastructure in Spain and France, working closely with internal IT team, Group IT, and external providers. The role focuses on maintaining and optimizing IT systems and manufacturing applications, delivering end-user support and infrastructure projects, enforcing cybersecurity measures and user training, monitoring and responding to security threats, and ensuring all IT services align with Group IT policies and business requirements.

Tasks And Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop issues for end users, and recommend and implement corrective solutions, including off-site repairs for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver the required service levels for desktop systems.
• Build, install, and test custom configurations based on various platforms and operating systems.
• Collaborate with members of the IT team to ensure the efficient operation of the organization’s desktop computing environment.
• When necessary, manage and troubleshoot issues with end-user network software products for workstations.
• Ensure that desktop connections—i.e., network jacks—are functioning properly.
• Set up tests and applications to monitor desktop performance, then provide performance statistics and reports.

Skills And Attributes Required

• Academic studies related to IT.
• Profesional experience in similiar position.
• High level of English and Spanish proficiency.
• Good written, oral, and interpersonal communication skills.
• Strong customer service orientation and attention to detail.
• Ability to prioritize and execute tasks effectively in high-pressure environments.
• Ability to travel for business purposes.

All qualified applicants will be considered for employment irrespective of race, ethnicity, national origin, religion, age, sex, gender identity or disability status. Due to large volume of applications, we are only able to contact applicants who meet the role requirements.

The salary package offer will only be discussed with the final candidate, based on the individual’s relevant experience and skills.