IT Application Operation Manager 100% (f/m/d)

Julius Baer; Madrid; Presencial; EUR 85.000 - 110.000; Jornada completa

Descripción de la vacante

Julius Baer is seeking an IT Service Owner to oversee end-to-end operation of IT services in line with SLAs, focusing on dependencies, lifecycle management, and robust support processes. You will collaborate with business stakeholders and external vendors to implement changes and product releases.

The role requires experience with ITIL, APIs, and IBM MQ, and a leadership track toward a Team Head position within a multicultural environment. English fluency is essential.

Formación

• Bachelor’s degree in computer science, information technology or related field.
• Minimum of 5 years of experience as an IT Service Owner, Application Responsible or similar role.
• Fluent written and spoken English; additional languages are assets.

Responsabilidades

• Oversee end-to-end operation of an IT service in line with defined SLAs.
• Track service dependencies and proactively manage lifecycle.
• Manage application maintenance and support, incidents, changes and releases.
• Conduct business analysis, solution design and deployments with software vendors.
• Lead data migrations and impact analysis; deputy role for a larger team.

Conocimientos

MS Windows Server environments

ETL Tools

MS SQL

Reporting

Scripting

End-to-end IT service ownership

APIs

IBM MQ

Security aspects of applications

ITIL

Leadership potential

Stakeholder interaction

Educación

Bachelor’s degree in computer science/Information Technology or related field

Herramientas

IBM MQ

ETL Tools

MS SQL

Reporting tools

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

YOUR CHALLENGE

• Application management (Maintenance and Support, SLA, Incident-, Problem-, Release/Test-, Risk-Mgmt, Documentation)


• Business Analysis, Solution Design and implementation/deployment of Changes/Enhancements in cooperation with the software vendor


• Implementation and Testing of Product Releases


• Project assignments (Data migrations, impact analysis)


• Team head deputy role for a larger team, which is mainly based in Zürich

YOUR PROFILE

• Sound knowledge of MS Windows Server environments and ETL Tools, MS SQL, reporting and scripting


• Experience with end-of-day processing (AWA), communication between applications and modern interfaces (APIs, IBM MQ)


• Confident interaction with business stakeholders, system engineers, database administrators and external solution providers


• Knowledgeable about security aspects of applications and incident/change/release management processes within large companies in the financial sector


• First experience as a Team Head preferred - or a strong ambition to move into a leadership role.


• Experience in Treasury and Nostro business preferred


• Bachelor’s degree in computer science, Information Technology, or a related field


• Good knowledge of ITIL frameworks and enterprise IT infrastructure


• Minimum of 5 years of experience as an IT Service Owner, Application Responsible or a similar role


• Fluent written and spoken English; additional languages are an asset in our multicultural environment