Intern Customer Support Agent (m/f/x)

Atolls; Málaga, Madrid; Presencial; EUR 12.276 - 18.972; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internal mobility

Learning budget

Hybrid working

Mental Health Coaching

Global and Local get-togethers

Cloud-based company

Descripción de la vacante

At Atolls, we are seeking an Intern Customer Success Agent to join our Customer Support team from the Madrid Office. You will be among the first contacts customers rely on, ensuring queries are handled clearly and efficiently with care.

You will help spot recurring issues, share insights with internal teams, and improve the everyday support experience across Atolls' platforms. This role offers a hybrid work setup and opportunities for growth within a global team.

Formación

• Previous experience in customer success or related field.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and spoken English and Spanish.

Responsabilidades

• Support customer requests through channels such as tickets and emails.
• Investigate issues, provide clear solutions, and follow up to resolution.
• Collaborate with Operations, Product, Marketing, Finance, IT to elevate issues and improve journeys.
• Identify, document, and report technical issues and recurring problems for improvements.
• Review customer feedback and manage online reviews on platforms like Trustpilot and app stores.
• Identify recurring topics to improve self-service resources and chatbot flows.

Conocimientos

Organisational skills

Attention to detail

Teamwork

Problem solving

English and Spanish fluency

Catalan as bonus

Descripción del empleo

Atolls is the world's largest community-driven shopping platform, active in 20+ markets.

We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.

Our 1,000+ team across 10 countries builds products used every day at global scale, where you'll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role:

We are looking for an Intern Customer Success Agent to join our Customer Support team from the Madrid Office. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care.

You will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls' platforms.

Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:

• A culture that cherishes your individual and professional development (Internal Mobility)
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Flexible hybrid working scheme
• Learning budget + Internal trainings
• Mental Health Coaching
• Global and Local get-togethers
• Cloud-based company

*These are global benefits that apply to all employees, with additional local perks based on your location.

Responsibilities:

In this role, you will:

• Support customer requests through different channels, including support tickets, emails, and other customer communication platforms
• Investigate customer issues, provide clear solutions, and follow up on pending cases until resolution.
• Collaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to elevate issues, coordinate solutions, and improve the overall customer journey.
• Identify, document, and report technical issues, recurring problems, and process improvements to the relevant teams.
• Review customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation.
• Identify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication

Your Profile:

We're looking for someone with previous experience in customer success or a related field who is dedicated to creating exceptional user experiences and driving innovation.

• Good organisational skills and ability to manage multiple priorities.
• Attention to detail when analysing cases and tracking follow-ups.
• Team-oriented mindset with the ability to collaborate across different departments.
• Problem-solving attitude and ability to identify opportunities for improvement.
• Ability to work independently while contributing positively to team objectives.
• Strong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations.
• Bonus point if you speak Catalan, or any other language.

Our hiring process :

• TA Call : Meet one of our Talent Experts and get to know Atolls better.
• Technical Round : Language test
• Final Round : Focus on the technical aspects of the role (Through a Live Case) , and meet your potential manager.

It varies from 1 to 3 interviews

*Some processes might slightly change according to needs

At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.