Inside Sales Representative

ZO Skin Health, Inc.; Barcelona; Híbrido; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

ZO Skin Health, Inc. in Spain is seeking a Sales Support Representative to manage and grow a portfolio of skincare clinics remotely, acting as the primary contact for accounts and driving commercial growth. You will qualify new leads, coordinate trainings, and collaborate with Area Managers to upsell, cross-sell, and optimize merchandising.

Fluent Spanish and strong English are essential. The role emphasizes client experience, data-driven CRM reporting, and proactive, organized account

Formación

• 2+ years in a sales support, inside sales, or account management role.
• Experience working with clinics and medical aesthetics professionals is preferred.
• Fluent in Spanish with strong proficiency in English.
• Strong interpersonal and communication skills, confident on phone, video, and email.

Responsabilidades

• Account Management: expand skincare product adoption with clinics and professional accounts.
• Incoming New Business leads: qualify potential new stockists and hand over to Area Manager.
• Commercial Growth: identify product gaps and upsell/cross-sell via campaigns.
• Training Coordination: book virtual and in-clinic training sessions.
• Strategic Support: offer tailored growth ideas including promotions and activations.
• Customer Experience: provide fast, accurate, proactive support as main contact.
• Reporting & CRM: maintain up-to-date account records and use data to guide actions.

Conocimientos

Account management

Communication

Relationship-building

CRM

Spanish fluency

English proficiency

Forecasting

Cross-selling

Herramientas

CRM Software

Salesforce

Descripción del empleo

If you are eager to join one of the fastest-growing professional skincare companies during a dynamic phase of expansion, and you are a commercially driven skincare expert who is passionate about delivering exceptional service, this is the ideal opportunity. Now is the perfect time to make an impact and be part of our exciting journey toward excellence and innovation. Join us and play a pivotal role in shaping the future of ZO Skin Health in the Spain.

Purpose of the Role

As a Sales Support Representative, you will play a vital role in the success of ZO Skin Health by managing and growing existing partner accounts remotely. You will be the trusted and reliable main point of contact for a portfolio of valued clinics and professional skincare practices. Your focus will be on driving growth through meaningful relationships, commercial creativity, and strong product knowledge.

Account Management

Drive the expansion of ZO Skin Health skincare products across aesthetic accounts, by building and maintaining trusted relationships with a portfolio of professional clinic accounts, ensuring ongoing satisfaction, engagement, and identifying the true potential of each existing account.

Incoming New Business leads

Qualify and question potential new ZO stockiest in a timely manner to ensure there is a commitment and brand alignment in preparation to hand over to the relevant Area Manager.

Commercial Growth

Identify product gaps, recommend new product innovations, and secure orders to grow the clinic’s ZO business through various digital marketing/tele sales campaigns.

Training Coordination

Proactively book virtual and in-clinic training sessions to support education, product confidence, and business growth.

Strategic Support

Help clinics achieve their goals by offering tailored, creative growth ideas including merchandising, GWP promotions, and calendar-based activations.

Monitor account performance, identify upsell and cross-sell opportunities, and work collaboratively with field-based Area Managers.

Customer Experience

Be a consistent and knowledgeable point of contact, providing fast, accurate, and proactive support.

Reporting & CRM

Maintain up-to-date account records and activity tracking within the CRM system. Use data to guide and prioritize actions.

Strong interpersonal and communication skills, confident on phone, video, and email.

Commercially astute with a proactive approach to account growth.

Organised, detail-oriented, and able to manage multiple accounts simultaneously.

A genuine passion for skincare, aesthetics, and supporting business success.

Self-motivated, energetic, and a collaborative team player.

Fluent in Spanish with strong proficiency in English

Experience

2+ years in a sales support, inside sales, or account management role, ideally within the skincare, or aesthetics industry.

Experience working with clinics and medical aesthetics professionals is preferred.