Information Technology Support Engineer

Sharp Brains Solutions; Comunidad de Madrid; Presencial; EUR 25.000 - 38.000; A tiempo parcial

Descripción de la vacante

Sharp Brains Solutions is seeking a Network Engineer (L1/L2) for an on-site support role in Majadahonda, Spain. You will provide Level 1/2 network support, monitor LAN/WAN performance, and configure routers, switches, and firewalls to ensure reliable connectivity.

The position requires 1–3 years of network experience and solid knowledge of TCP/IP, DNS, DHCP and VLANs. Cisco/Juniper devices and VPN experience are a plus, with on-site work and strong customer-facing skills.

Formación

• 1–3 years of experience in Network Support / Network Engineering.
• Solid knowledge of TCP/IP, DNS, DHCP and VLANs.
• CCNA or equivalent certification is a plus.

Responsabilidades

• Provide Level 1/Level 2 support for network issues.
• Monitor and maintain LAN/WAN performance.
• Configure and troubleshoot routers, switches, and firewalls.
• Diagnose issues related to IP, DNS, DHCP, and VPN.
• Log and resolve incidents through the ticketing system.
• Escalate complex issues to senior staff/vendors.

Conocimientos

TCP/IP

DNS

DHCP

VLANs

Troubleshooting

Customer-handling

Independent work

Educación

CCNA or equivalent

Herramientas

Routers

Switches

Firewalls

Cisco

Juniper

Descripción del empleo

We are currently looking for a Network Engineer (L1 / L2) professional to join our team in an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Majadahonda, Spain

Job Responsibilities:

• Provide Level 1/Level 2 support for network infrastructure and connectivity issues
• Monitor and maintain LAN/WAN network performance
• Configure and troubleshoot routers, switches, and firewalls
• Diagnose network issues related to IP, DNS, DHCP, and VPN
• Assist in network installations, upgrades, and patching activities
• Ensure network security and follow best practices
• Support end-users with connectivity and access-related issues
• Maintain network documentation and update configurations
• Log, track, and resolve incidents through the ticketing system
• Escalate complex network issues to senior engineers/vendors
• Ensure timely resolution as per SLA requirements

Required Skills & Experience:

• 1–3 years of experience in Network Support / Network Engineering
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Hands-on experience with routers, switches, and firewalls (Cisco, Juniper, etc.)
• Basic knowledge of network security principles
• Experience with VPN and remote access technologies
• Familiarity with monitoring tools and ticketing systems
• Relevant certifications (CCNA or equivalent) are a plus
• Strong troubleshooting and analytical skills
• Good communication and customer-handling skills
• Ability to work independently in an on-site environment