INFLIGHT EXPERIENCE SPECIALIST

Fly LEVEL SL; Viladecans; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff travel

Flex benefits

Gym discount

Cafeteria

Descripción de la vacante

LEVEL is seeking a proactive Inflight Experience Specialist to join the Customer Experience team in Viladecans, near Barcelona. The role focuses on managing and improving passenger experience on board, coordinating Wi‑Fi, IFE, and catering with internal teams and suppliers.

The position involves data collection, reporting on service quality, and contributing to process optimization to ensure a high‑quality, consistent onboard experience for LEVEL's passengers.

Formación

• Graduated in Business Administration, Marketing, Tourism, or related fields, or 3+ years as Cabin Crew with onboard service experience.
• Experience coordinating onboard services and supplier interactions is a plus.

Responsabilidades

• Support the Inflight Experience Manager in planning and coordinating Wi‑Fi, IFE and catering projects.
• Collaborate with internal teams and external suppliers to deliver onboard services.
• Monitor supplier performance and incidents, and prepare quality service reports.
• Maintain and update operational documentation and databases for onboard products.

Conocimientos

Organizational skills

Multitasking

Analytical mindset

Proactive learner

Team player

Communication skills

Educación

Business Admin / Marketing / Tourism / Engineering degree

3 years cabin crew experience

Descripción del empleo

LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top‑notch service and exceeding the expectations of their passengers

Job Purpose

We are looking for a proactive and detail-oriented to join the Customer Experience team as an Inflight Experience Specialist. This position offers an exciting opportunity to gain hands‑on experience in managing and improving the passenger experience during flights, including services such as Wi‑Fi, Inflight Entertainment (IFE), catering, and coordination with suppliers and logistics teams.

Objetivo del Puesto

Estamos buscando a un/a especialista proactivo/a y orientado/a al detalle, para unirse al equipo de Customer Experience como especialista de Inflight Experience. Este puesto representa una oportunidad emocionante para adquirir experiencia práctica en la gestión y mejora de la experiencia del pasajero durante el vuelo, incluyendo servicios como Wi‑Fi, entretenimiento a bordo (IFE), catering y coordinación con proveedores y equipos logísticos.

El/la especialista dará apoyo principalmente al Manager de Customer Experience Delivery y colaborará estrechamente con otros equipos como Operaciones, Compras, Logística y proveedores externos, contribuyendo a la definición, seguimiento y optimización de procesos que garanticen una experiencia a bordo de alta calidad y consistente para nuestros clientes.

Main Responsibilities / Tasks:

• Support the Inflight Experience Manager in the daily coordination of projects related to Wi‑Fi, Inflight Entertainment (IFE), and catering.
• Collaborate with internal teams (Operations, Procurement, Logistics, IT, Digital) and external suppliers to ensure the proper execution of onboard services.
• Participate in monitoring supplier performance and incidents, collecting data and preparing service quality reports.
• Contribute to the updating and maintenance of operational documentation and databases related to onboard products and services.
• Support the definition and improvement of processes to optimize the passenger experience during the flight.
• Collaborate in the logistical management of new products or materials related to catering and entertainment.
• Contribute to initiatives aimed at the transformation of logistics processes to enhance efficiency, modernization, and overall service quality.
• Participate in innovation and continuous improvement initiatives within the Customer Experience area.

Responsabilidades principales - Tareas

• Dar apoyo al Manager de Inflight Experience en la coordinación diaria de proyectos relacionados con Wi‑Fi, entretenimiento a bordo (IFE) y catering.
• Colaborar con equipos internos (Operaciones, Compras, Logística, IT, Digital) y proveedores externos para asegurar la correcta ejecución de los servicios a bordo.
• Participar en el seguimiento de incidencias y desempeño de los proveedores, recopilando datos y preparando informes de calidad de servicio.
• Contribuir a la actualización y mantenimiento de documentación operativa y bases de datos relacionadas con productos y servicios a bordo.
• Apoyar en la definición y mejora de procesos para optimizar la experiencia del pasajero durante el vuelo.
• Colaborar en la gestión logística de nuevos productos o materiales de catering y entretenimiento.
• Contribuir a iniciativas orientadas a la transformación del proceso logístico, impulsando su modernización, eficiencia y calidad del servicio.
• Participar en iniciativas de innovación y mejora continua dentro del área de Customer Experience.

Education

Graduated in Business Administration, Marketing, Tourism, Communication, Engineering, or related fields or alternatively, at least 3 years of experience as a Cabin Crew Member, preferably with experience providing onboard service across multiple travel classes/cabins.

Educación

Graduado/a en Administración de Empresas, Marketing, Turismo, Comunicación, Ingeniería o áreas relacionadas o bien acreditar una experiencia mínima de 3 años como Tripulante de Cabina preferentemente con servicio a bordo de más de una clase/cabina.

Competencies

• Strong organizational and multitasking abilities.
• Analytical mindset with attention to detail.
• Proactive and willing to learn.
• Team player with excellent communication skills.
• Comfortable working in a dynamic and fast-paced environment.

Competencias

• Fuertes habilidades organizativas y capacidad para gestionar múltiples tareas simultáneamente.
• Mentalidad analítica y atención al detalle.
• Proactivo/a y con ganas de aprender.
• Espíritu de equipo y excelentes habilidades de comunicación.
• Capacidad para desenvolverse en un entorno dinámico y de ritmo acelerado.

Languages

• English: C1 level (certified)
• Spanish: C1 level (certified)

Idiomas

• Inglés: nivel C1 (certificado)
• Español: nivel C1 (certificado)

Other

• Strong organizational and multitasking abilities.
• Analytical mindset with attention to detail.
• Proactive and willing to learn.
• Team player with excellent communication skills.
• Comfortable working in a dynamic and fast-paced environment.

Otros

• Fuertes habilidades organizativas y capacidad para gestionar múltiples tareas simultáneamente.
• Mentalidad analítica y atención al detalle.
• Proactividad y ganas de aprender.
• Trabajo en equipo y excelentes habilidades de comunicación.
• Comodidad para trabajar en un entorno dinámico y de ritmo acelerado

Location

Viladecans, Barcelona

Ubicación

Viladecans, Barcelona

Our benefits

• Staff travel

  Enjoy discounted flights not only with LEVEL. Explore the world at more affordable prices.

• Flex Benefits

  There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

• Employee Cafeteria & Canteen

  Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

• Gym Discount

  As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!