Improved logistics quality (profit and loss improvement)

JD.COM; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD Logistics (JINGDONG Logistics) seeks a highly analytical professional to drive significant improvements in logistics quality across its global network. The role focuses on optimizing efficiency, reducing costs, and enhancing the customer experience within a vast logistics system.

You will lead data-driven initiatives, collaborate with multiple teams, and report on KPIs and ROI to senior management in a fast-paced environment.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related quantitative field; Master's preferred.
• 5+ years of experience in logistics, supply chain optimization, or operations management with proven P&L improvements.
• Strong analytical skills with data tools (SQL, Python, R, advanced Excel) and BI platforms.

Responsibilities

• Analyze existing logistics processes to identify bottlenecks and cost-reduction opportunities across warehousing, transportation, and last-mile.
• Develop and implement data-driven strategies to improve logistics quality and KPIs such as on-time delivery and fulfillment accuracy.
• Collaborate with operations, technology, product, and finance to design and execute improvement projects.
• Lead root-cause analysis for quality issues and implement corrective actions.
• Monitor ROI and financial impact of logistics improvements.

Skills

SQL

Python

R

Excel

Data analysis

KPI tracking

Education

Bachelor's degree in Supply Chain or related field

Master's degree preferred

Tools

Power BI

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

JD.com is seeking a highly analytical and results-oriented professional to drive significant improvements in logistics quality, directly impacting our profit and loss. This role will focus on optimizing operational efficiency, reducing costs, and enhancing the overall customer experience within our vast logistics network.

Job Responsibilities

• Analyze existing logistics processes, identifying bottlenecks, inefficiencies, and areas for cost reduction across various stages of the supply chain (e.g., warehousing, transportation, last-mile delivery).
• Develop and implement data-driven strategies and initiatives to enhance logistics quality, leading to measurable improvements in key performance indicators (KPIs) such as on-time delivery, damage rates, fulfillment accuracy, and delivery cost per order.
• Collaborate cross-functionally with operations, technology, product, and finance teams to design and execute logistics improvement projects.
• Lead root cause analysis for logistics quality issues, implementing corrective and preventive actions.
• Monitor and report on the financial impact of logistics quality improvements, demonstrating clear ROI for implemented solutions.
• Utilize advanced analytics and statistical methods to forecast logistics performance, identify trends, and proactive address potential issues.
• Stay abreast of industry best practices, emerging technologies, and competitive landscape in logistics and supply chain management.
• Prepare and present detailed reports and recommendations to senior management regarding logistics performance and improvement opportunities.

Job Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related quantitative field. Master's degree preferred.
• 5+ years of experience in logistics, supply chain optimization, or operations management, with a proven track record of driving P&L improvements.
• Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, advanced Excel) and business intelligence platforms.
• Demonstrated ability to identify problems, develop solutions, and implement changes that result in tangible business value.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience with large-scale logistics operations, e-commerce, or last-mile delivery is highly desirable.
• Strong understanding of lean principles, Six Sigma methodologies, or other process improvement frameworks.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects concurrently.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.