ICQA Ops Leader: Inventory Control & Quality Assurance

Amazon Inc.; Barcelona; On-site; EUR 50,000 - 70,000; Full time

Job summary

Amazon is seeking an ICQA Area Manager to lead inventory control, quality assurance and problem-solving within a high-throughput fulfillment center in Spain.

You will supervise hourly associates, shift planning, and daily KPI reviews, while coaching teams to improve accuracy and productivity in a safety-focused environment.

This role emphasizes data analysis, cross-functional collaboration with operations, and developing next-generation managers to sustain customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field of operations.
• Experience using MS Office suite, especially Excel.
• Experience leading teams.
• Knowledge of advanced English at CEFR level B2/C1.
• Experience with data analysis and understanding data sets.

Responsibilities

• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center.
• Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures.
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX.
• Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity.
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience.
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team.
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.

Skills

Excel proficiency

Team leadership

Data analysis

English proficiency

Education

Bachelor's degree in operations/related field

Job description

Amazon is seeking an ICQA Area Manager to lead inventory control, quality assurance and problem-solving within a high-throughput fulfillment center in Spain.

You will supervise hourly associates, shift planning, and daily KPI reviews, while coaching teams to improve accuracy and productivity in a safety-focused environment.

This role emphasizes data analysis, cross-functional collaboration with operations, and developing next-generation managers to sustain customer satisfaction.