IBM i Production Support Specialist

Cigna Health and Life Insurance Company; Madrid; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Private Medical Insurance

Hybrid working environment

Employee wellbeing benefits

Educational development program

Competitive salary

Job summary

Cigna Healthcare is hiring an IBM i / AS400 Production Support Analyst (L2) in Madrid. You will provide first-line and Level 2 support for business-critical IBM i applications, manage incidents, monitor batch processing, and work with cross-functional teams in an Agile/ITIL environment.

The role offers a hybrid working arrangement, exposure to healthcare and insurance domains, and opportunities to grow IBM i, SQL, and application support skills.

Qualifications

• Essential experience supporting applications or technology services.
• Experience in incident management processes.
• Exposure to IBM i (AS400) environments.
• Desirable SQL knowledge.

Responsibilities

• Manage incidents and service requests through ServiceNow.
• Investigate incidents using logs, reports and system information.
• Monitor application processing and operational activities; support batch processing.
• Provide professional customer and stakeholder support; maintain clear communication during incidents.
• Contribute to knowledge management and runbooks.

Skills

Incident management

ServiceNow

Jira

IBM i AS400

SQL basics

Batch processing

Data analysis

Customer service

Troubleshooting

ITIL awareness

Education

Degree in IT / CS

Tools

ServiceNow

Jira

Job description

Cigna Healthcare is hiring an IBM i / AS400 Production Support Analyst (L2) in Madrid. You will provide first-line and Level 2 support for business-critical IBM i applications, manage incidents, monitor batch processing, and work with cross-functional teams in an Agile/ITIL environment.

The role offers a hybrid working arrangement, exposure to healthcare and insurance domains, and opportunities to grow IBM i, SQL, and application support skills.