IBM i/AS400 Production Support Analyst (L2) – Hybrid Role

Babel Sistemas; Madrid; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Multicultural and hybrid working 환경

Private Medical Insurance

Employee Wellbeing Benefits

Educational Development Program

Descripción de la vacante

Cigna Healthcare seeks an IBM i / AS400 Production Support Analyst (L2) to provide first-line and Level 2 application support for business-critical IBM i applications. You will handle incidents, service requests, monitoring, and operational tasks to ensure stable operations.

Working within an Agile and ITIL-aligned environment, you will collaborate with support, development, and infrastructure teams to resolve issues and improve service quality, with opportunities to deepen IBM i knowledge and

Formación

• Experience supporting applications, business systems, or technology services.
• Familiarity with incident management processes and ITIL concepts.
• Ability to troubleshoot using logs, reports, and system information.
• Basic SQL and database concepts; strong Excel skills.

Responsabilidades

• Manage incidents and service requests through ServiceNow.
• Investigate incidents using logs, reports, and system information.
• Monitor application processing and operational activities.
• Coordinate resolutions with senior analysts and development teams.
• Provide timely updates to users and stakeholders.

Conocimientos

IBM i

AS400

Incident management

ServiceNow

Jira

SQL basics

Excel

Analytical thinking

Customer focus

Problem solving

Educación

Degree in IT / Computer Science

Herramientas

ServiceNow

Jira

Monitoring tools

Descripción del empleo

Cigna Healthcare seeks an IBM i / AS400 Production Support Analyst (L2) to provide first-line and Level 2 application support for business-critical IBM i applications. You will handle incidents, service requests, monitoring, and operational tasks to ensure stable operations.

Working within an Agile and ITIL-aligned environment, you will collaborate with support, development, and infrastructure teams to resolve issues and improve service quality, with opportunities to deepen IBM i knowledge and